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Sales Customer Service

Location:
United States
Posted:
July 26, 2014

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Resume:

Judy Rogers

***** *********** *****

Magnolia, Texas 77355

Cell: 972-***-****

Email: ace4c3@r.postjobfree.com

OJECTIVE

Obtain an sales position where I can maximize my sales experience by developing immediate trust

with customers and prospects with my skills of building strong relationships, cold calling, quoting,

follow up, closing, exceeding high demands, and establishing integrity based customer service.

EXPERIENCE

April 2013 to May 2014

Oceaneering - Grayloc Products Houston, TX

Inside Technical Sales – Connecting Pipe and Vessel Systems

Quickly and efficiently learned product and technical applications

Work with engineering and sales managers to create large project proposals

Provide pricing and delivery of stock and custom products

Skills in solving customer ’s technical issues that have high level demands and expectations

Vendor interaction for raw material pricing and delivery to use for quoting

Update customers of manufacturing and of delays

Purchasing when needed

Follow up with emergency orders to make sure the shipment was received and customer

satisfied

Interact with shipping, quality, receiving, and manufacturing to ensure quicker shipments of

orders

July 2012 to March 2013

Polyflow LLC Houston, TX

Territory Account Manager - Technical Sales – Spoolable Composite Pipe for Oil and Gas Industry

Working new sales region consisting of Texas, Arkansas, Louisiana, and Oklahoma that had

no prior knowledge of Polyflow pipe

Prospecting and selling to purchasing, field, operations and engineering to project

specifications

Ability to learn product and applications quickly

Time management and travel planning to cover territory effectively

Worked with management to incorporate SalesForce CRM to track customer activity and

quotes

Cold calling, use of social media, referrals, and publications to source new prospects

Skills in solving customers technical issues that have high level demands and expectations

Immediate results in sales with new prospects due to my ability to quickly build strong

relationships and provide solutions to specific projects

Research and knowledge of competition allowing me to know what my competitors will offer

Quoting, follow up, creating orders with freight, and updating customers of order status and

shipment while interacting with home office

Collecting credit information for new accounts and working with accounts receivables to

keep customers’ credit payments current

Creating trust with prospects by persistently providing solutions to their problem areas

August 2010 to July 2012

Judy Rogers

22303 Meadowsweet Drive

Magnolia, Texas 77355

Cell: 972-***-****

Email: ace4c3@r.postjobfree.com

Pipe Exchange Houston, TX

Business Development Sales - Carbon Steel Pipe for Oil and Gas Industry

Quickly acquired knowledge of pipe industry products and customer requirements to

provide total customer satisfaction

Routinely interacted with engineering department and purchasing to be on the front end of

projects

Created a team atmosphere with inside sales to work with customer base and product

requirements while focusing on customer expectations and needs

Effectively worked with local and national companies to bring in more business

Within 6 months target accounts that I had been assigned were routinely submitting quotes

and orders

Volunteered in charitable events and organizations that customers are involved in to

strengthen relationships and was voted in as Secretary of Houston Gas Processors

Association within one year of joining organization

Closing skills used to create sales that would have otherwise been lost

Followed up with customer on quote, order, and shipment to ensure high customer service

Kept informed of competition and industry to effectively strategize plan of action

Was able to develop relationships with engineering and purchasing in a major international

oil company that offered an opportunity to quote and win a comprehensive pipe contract

for Eagle Ford Shale

June 2008 to August 2010

Wireline Technologies Houston, TX

Technical Sales - Downhole Tools - Wireline, Running Gear, MWD, and Rotary Connectors for Oil

and Gas Industry

Quickly acquired knowledge of over two hundred tools manufactured by company

Coordinated between management, engineering, planning, purchasing, billing, shipping,

and manufacturing to deliver a quality product on time and meeting client specifications

Effectively worked with local, national, and international accounts to provide continuous

support and planning, while collaborating with client's management, engineering, field

operations, and purchasing to increase customer base and sales

Provided customer quotes on standard products while teamed up with engineering and

manufacturing for customer specific proposals and contracts

Increased sales by thoroughly gathering information of past contacts, products previously

purchased, and brought them up-to-date with new products

Ability to close sales using product knowledge and closing skills

Designed and created custom marketing materials for specific customer requirements

Quoted, followed up, order entry, arranged for delivery, invoiced, and kept customer

updated for project

Used my phone skills to search out previous customers that were no longer doing business

with my company to find out details and establish a new link to do business with us

Searched internet, industry magazines, and articles to seek out new prospects to increase

customer base and sales

November 2007 to June 2008

Judy Rogers

22303 Meadowsweet Drive

Magnolia, Texas 77355

Cell: 972-***-****

Email: ace4c3@r.postjobfree.com

Mercedes Homes Houston, TX

New Home Sales

Opened new community in Houston where homebuilder was new to Texas

Sold seven homes before any models were built in Houston by sending prospects to Austin

view homes being offered in the Houston Community

Worked with construction supervisor to provide updates to homebuyer during building

process

July 2002 to November 2007

McGuyer Homebuilders Houston, TX

New Home Sales

Quickly obtained trust with prospects by being knowledgeable in my market and worked

with prospects to solve their dilemma of finding their new home and asked for referrals to

increase sales

Used closing skills throughout buying, building, and closing on home to guarantee sale

Actively built relationships with realtors through cold calling realtor offices, worked realtor

functions to bring my builder to the forefront and set up email blasts each week with

specials and inventory listings, and followed up with realtors and prospects

Worked with construction closely to create a team effort in making the building process flow

smoothly for the homebuyer

Created custom upgrade quotes for customer and added changes to contract

Continuously learned through sales seminars and reading of latest sales training books

Earned numerous awards for top sales

Trained new salespeople in sales skills, phone etiquette, communication, paperwork, and

computer software

Was in top three ranking in sales throughout career at company

July 1997 to July 2002

Warren Electric Group Houston, TX

Business Development Technical Sales - Telecom, Automation, Electronics, and Electrical

Multiplied accounts through aggressive follow-up and communicating eagerness to work

with accounts that other sales people were not willing to develop

Cold called for new and national accounts by acquired knowledge of their requirements and

asked for referrals from satisfied customers

Trained five inside sales team dedicated to my customers in sales and communication

skills, industry requirements through product knowledge and customer specific

requirements

Worked with vendors and purchasing to create customer quotes and deliveries on new

projects

Developed sales teams in Dallas and San Antonio that would handle my customers

customer service expectations while overseeing a team of 5 inside sales in Houston to

handle my customer base

Created a successful team environment with warehouse employees, logistics, receptionists,

expediting, purchasing, customer service, inside sales, manufacturers, and customers that

won increased business opportunities nationwide

Quoted customers and prospects, followed up, arranged for delivery of orders, and checked

on customers’ satisfaction

Turned a $3,000 a year customer to $20,000,000 a year customer that also brought in new

Judy Rogers

22303 Meadowsweet Drive

Magnolia, Texas 77355

Cell: 972-***-****

Email: ace4c3@r.postjobfree.com

customers throughout the U.S. making my sales soar to be top salesperson in company

history

EDUCATION

North Harris County Community College Houston, TX

Harris County Community College Houston, TX

Insurance and Securities Licenses Austin, TX

PROFESSIONAL

Houston Gas Processors Association

2012 – Secretary

Houston Society of Telecommunication Engineers

2003 – President

2002 – Vice-President

2001 – Secretary



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