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Customer Service Manager

Location:
Longueuil, QC, Canada
Salary:
55000
Posted:
July 26, 2014

Contact this candidate

Resume:

CHRISTIAN BROOMFIELD

**** ******* ***. *** *** Montreal Quebec

ace4c0@r.postjobfree.com

438-***-****

Objective:

To obtain a position in a company where I can use my diverse experience to develop new

business opportunities, meet current objectives and support commitments to enhance

business development, customer service and continuous improvement.

Profile:

Trilingual, with years of leadership in different fields of management. Extensive expertise in;

maintenance, on site supervision, organizing, scheduling, safety, and inventory control.

Background in the residential construction and maintenance fields. Experience in both,

construction standards and planning. Solid track record for achieving maximum results within

a budget commitment. Mechanically inclined, resourceful, multi-task, responsible and capable

of problem solving through quick decision response to accomplish objectives. Strong

interpersonal skills with a positive attitude to undertake any client related issues or to enforce

quality control requirements. Military past is present for structural organizing, team and time

management, and delegating responsibilities at every level. Having lived in Spain for two

decades, multicultural with open personality and excellent communication skills.

EXPERIENCE:

2005-2013: BROPOMON

RESIDENTIAL CONSTRUCTION AND MAINTENENCE MANAGER

• Staffed up to 25 employees, allocated workforce, coordinated time schedules,

implemented recruitment tasks in response to work demands, produced performance

reviews.

• Purchased supplies and machinery. Acquired heavy equipment through online auctions

obtaining a 20% profit on all machinery sold after use.

• Supervised safety procedures and enforced the use of safety equipment and safety

protocol. Enforced No Tolerance on completing safety regulations and apparel leading

to a perfect record with only minor incidences registered.

• Planned time schedules, estimates and estimate adjustments for projects.

• Responsible for overseeing progress completion on new construction projects and the

maintenance of existing units. Reviewed service contracts.

• Supervised electrical installations and thermal solar power installations.

Resolved all residential housing problems such as plumbing, heating, water irrigation,

pools, electrical, roofing, tiling and paint finishing. Over 70 complete rehabilitated hotel

apartments, and concrete housing constructions.

• Experienced with handling and maintenance of some heavy machinery such as skid

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steer, backhoe, articulated boom lifts, arc welder and telehandlers.

1995-2005

Gofres Sol

Business and Personnel Manager:

• Managed and staffed 12 employees

• Oversaw daily sales operations for three stores

• Introduced new products and customer service policies

• Negotiated with suppliers of both general supplies and store machinery

• Responsible for maintenance and complete operation of the business

• Proven track record with increased sales and profit 300%.

1993-1995

Carpanta Events

Personnel and Production Manager:

• Managed and staffed company related to the organization of special events

• Co-ordinated assembling and lighting of huge tents for weddings and events

• Planned business development through advertising and publicity promotions

• Lead production, installation, maintenance and controlled inventory

• Implemented safety procedures and equipment

1990-1993

Mcdonald’s Distribution Center

Warehouse and Logistics Manager:

• Managed and oversaw all aspects of warehouse operation including; maintenance,

inventory, ordering, expedition and reception.

• Coordinated logistics and supplies for Spain, Portugal, Andorra and the Canary Islands

• Implemented new IT program to quantify volumes and improve efficiency of trucking

schedule

• Purchased new equipment and organized relocation for new distribution site

• Procurement plan for new trucks and implemented maintenance program.

• Trained and initiated satellite distribution site in Portugal.

• Introduced driver’s safety protocol.

• Enforced quality controls

• Travelled throughout most European capitals to visit other sites so as to upgrade and

adapt Spain to new standards

Education:

Selwyn House School, John Abbott College SAFETY constr.for Spain and CSTS-09,WHMIS ALBERTA, OHS

legislation awareness course

St. Mary’s University Business Administration, not completed

Grenadier Guards, basic training Canadian Armed Forces

Leadership: Received Sportsman’s Guild Award, High School

Computer Skills: PRESTO data base for estimates. Microsoft Word, Office Excel

Languages: English, Spanish, French

Interests: Golf, Skiing, Travel, running Madrid, Valencia Marathons

Associations: Energy Solaire Quebec. Clean Driver’s Record, Bondable

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