Customer Service Manager
Resume:
CHRISTIAN BROOMFIELD
**** ******* ***. *** *** Montreal Quebec
************************@*****.***
Objective:
To obtain a position in a company where I can use my diverse experience to develop new
business opportunities, meet current objectives and support commitments to enhance
business development, customer service and continuous improvement.
Profile:
Trilingual, with years of leadership in different fields of management. Extensive expertise in;
maintenance, on site supervision, organizing, scheduling, safety, and inventory control.
Background in the residential construction and maintenance fields. Experience in both,
construction standards and planning. Solid track record for achieving maximum results within
a budget commitment. Mechanically inclined, resourceful, multi-task, responsible and capable
of problem solving through quick decision response to accomplish objectives. Strong
interpersonal skills with a positive attitude to undertake any client related issues or to enforce
quality control requirements. Military past is present for structural organizing, team and time
management, and delegating responsibilities at every level. Having lived in Spain for two
decades, multicultural with open personality and excellent communication skills.
EXPERIENCE:
2005-2013: BROPOMON
RESIDENTIAL CONSTRUCTION AND MAINTENENCE MANAGER
• Staffed up to 25 employees, allocated workforce, coordinated time schedules,
implemented recruitment tasks in response to work demands, produced performance
reviews.
• Purchased supplies and machinery. Acquired heavy equipment through online auctions
obtaining a 20% profit on all machinery sold after use.
• Supervised safety procedures and enforced the use of safety equipment and safety
protocol. Enforced No Tolerance on completing safety regulations and apparel leading
to a perfect record with only minor incidences registered.
• Planned time schedules, estimates and estimate adjustments for projects.
• Responsible for overseeing progress completion on new construction projects and the
maintenance of existing units. Reviewed service contracts.
• Supervised electrical installations and thermal solar power installations.
Resolved all residential housing problems such as plumbing, heating, water irrigation,
pools, electrical, roofing, tiling and paint finishing. Over 70 complete rehabilitated hotel
apartments, and concrete housing constructions.
• Experienced with handling and maintenance of some heavy machinery such as skid
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steer, backhoe, articulated boom lifts, arc welder and telehandlers.
1995-2005
Gofres Sol
Business and Personnel Manager:
• Managed and staffed 12 employees
• Oversaw daily sales operations for three stores
• Introduced new products and customer service policies
• Negotiated with suppliers of both general supplies and store machinery
• Responsible for maintenance and complete operation of the business
• Proven track record with increased sales and profit 300%.
1993-1995
Carpanta Events
Personnel and Production Manager:
• Managed and staffed company related to the organization of special events
• Co-ordinated assembling and lighting of huge tents for weddings and events
• Planned business development through advertising and publicity promotions
• Lead production, installation, maintenance and controlled inventory
• Implemented safety procedures and equipment
1990-1993
Mcdonald’s Distribution Center
Warehouse and Logistics Manager:
• Managed and oversaw all aspects of warehouse operation including; maintenance,
inventory, ordering, expedition and reception.
• Coordinated logistics and supplies for Spain, Portugal, Andorra and the Canary Islands
• Implemented new IT program to quantify volumes and improve efficiency of trucking
schedule
• Purchased new equipment and organized relocation for new distribution site
• Procurement plan for new trucks and implemented maintenance program.
• Trained and initiated satellite distribution site in Portugal.
• Introduced driver’s safety protocol.
• Enforced quality controls
• Travelled throughout most European capitals to visit other sites so as to upgrade and
adapt Spain to new standards
Education:
Selwyn House School, John Abbott College SAFETY constr.for Spain and CSTS-09,WHMIS ALBERTA, OHS
legislation awareness course
St. Mary’s University Business Administration, not completed
Grenadier Guards, basic training Canadian Armed Forces
Leadership: Received Sportsman’s Guild Award, High School
Computer Skills: PRESTO data base for estimates. Microsoft Word, Office Excel
Languages: English, Spanish, French
Interests: Golf, Skiing, Travel, running Madrid, Valencia Marathons
Associations: Energy Solaire Quebec. Clean Driver’s Record, Bondable
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