Customer Service Manager

Leticia Catino

***** *. ****** ******** ***

Las Vegas, NV 89129

702-***-**** hm, 702 708

**** ****

*************@*****.***

Functional I believe that if given the opportunity I can be a great asset to your organizatio

summary this unique and complicated field. To the hiring company, I bring with me an

extensive employment history and professional dedication.

Languages Fluent in English and Spanish, read, write and comprehension. Some Portugu

Computer

and Italian.

Skills

Computer skills: Microsoft Word, Excel, PowerPoint, Lotus Notes, Internet, Ac

and Outlook.

Employme 6/2006 to 03/2009 Bechtel SAIC, Inc Las

nt Vegas, NV.

Provide office administration support to Repository Project Management of

Nuclear Facilities, supervisors, project engineers and department personnel w

the Repository Project Management Organization. Maintain mangers and

department calendars and schedule appointments, review all managers e ma

and review for priorities, receive and screen all manger phone calls, schedule

meetings and conference rooms, coordinate requests for equipment, such as

overhead projectors and set up Video tele conferences with Washington DC

Prepare and process documents through a variety of procedural processes, s

as Records Coordinator and prepare and assist with the preparation and subm

of records and packages to Document Control. Process, Process Privileged

letters and documentation per procedures as per specified by the U. S.

Department of Energy; prepare presentations and spreadsheets with accorda

with BSC standards. Create, edit and proofread correspondence, following

guidelines, maintain correspondence files, and enters data in the Correspond

Control System. Insure quality of final products by quality checking for accura

and completeness. Enter data into and extract data from project databases, l

and retrieve information based on requests from managers. Sort and distribu

variety of mail and material for distribution within the department. Update regu

all Organizational charts for headcount accuracy, and submit for approval, wri

Employee Status Change Notice’s (ESCN) for any changes to Civilian Radioa

Waste Management System (CRWMS) Directory. Keep current and accurate

employee records in confidential status, including yearly reviews and raises.

Organize and execute department picnics luncheons, and special events. Act

member in Emergency Response Team and Zero Accident Philosophy (ZAP)

Campaign

2/2006 to 6/2006 Temporary job placement Millennium Staffing –Harrah’s

Entertainment Inc. Design and Construction Department. Include: Drawings a

design of projects for consultants and project coordinators. Assist in all projec

Harrah’s world wide thru Corporate Harrah’s. Keep current account informatio

and initiate monthly reports based on project list information. Keep current rec

on spending and keep within budget for project spending. Contract Award Re

for contractor winning bid, keep property and project title information current.

2004 to 2005 Temporary Job Placement Power Staffing at BECHTELSAIC

Various assignments with Power Staffing included Executive Administration

positions and Office Administration. Able to manage priorities, meet deadlines

multi task. Excellent oral communication and organizational skills. Able to res

complex issues, develop complex reports for management use, respond to ur

requests from high level management. Knowledge of all executive office dutie

a professional and specialized setting. Professional appearance a must. Offic

Administrator for CFO of Bechtel. Experienced in interfacing with the U.S.DOE

office procedures and complex letter writing and document formatting per

government specification. Exercise mature and independent judgment when

handling sensitive material. Receive and control all incoming correspondence

mail delivery to Office Administrator of Travel, Accounts Payable, Procuremen

Buyers/Managers, and Records Coordinator.

Technical Experience

09/2/1999 to 5/12/2003Torrex Equipment Corporation Livermore

Facilities and Scientific Equipment Engineering

Office Manager

Tracked all open Purchase orders, customer follow ups, schedule vendor and

contractor meetings, follow up on internal and external customer requisitions,

all office functions. Tracked all open PO’s on MRP for availability and schedul

deliveries. Extensive knowledge of construction materials, such as

chemicals/gases, tools, equipment, and parts. Experience in receiving

documentation paperwork requirements. Advanced technical knowledge and

executive administrative duties to coincide.

Called vendors daily for updates and pricing. Keep current logs on inventory

supplies, and all incoming supplies for all business use. Set up business mee

and luncheons for Directors and Office Managers. MRP, Excel, Microsoft Wo

Internet, and PowerPoint experience. Excellent customer service skills. Inven

monitored daily, tracking of all expendables, collect data for reports and

orchestrated well professionally written reports for management. Overall

knowledge of all office procedures for equipment manufacturing company.

Professional/technical work environment and attire.

1/2/1989 to 08/09/1999 Applied Materials Santa Clara, C

Clean Room Supervisor Technical

Engineering Services Operations Supervisor. Customer service organization

equipment manufacturing company. Hire and fire duties of an Operations

Manager. Interviewed candidates for employment opportunities. Coordinated

interview session along with Human Resources. Team player and a motivator

Operation Manager duties included: Purchasing of all equipment for lab

department use. Vendor qualification for proper use of equipment bought. Wr

all Purchase Orders for Building 2 Operations. Gathered required signatures f

muti million dollar purchases, routed Purchase Orders for Purchasing

Department. Computer tracked all purchases and deliveries, follow up for

deliveries and any back orders. Reported on all activity and spending

justifications. Directly supervised personnel of 10, and insured all lab and offic

data and administrative duties of such individuals were accurate and complete

in timely fashion. Prepared all Purchase Orders for Operations Department.

Technical Coordinator/Manager of Building Operations

Comprehensive knowledge of supervisory office management to technical

professionals. Handled all chemical ordering with various chemical companie

and set up my own purchasing and record keeping for accounting. Working

knowledge of material storage and handling equipment. Knowledge and

understanding of field purchasing functions. Maintained accurate Accounting

data paid my own invoices for chemical ordering, all equipment repairs, lab w

orders, and clean room supplies and stayed within yearly budget. Approved fo

payment on all work orders, invoices and miscellaneous items. Accurate reco

were a MUST for all 4 buildings under my supervision. Provided written

justifications on all buying and spending during budget meetings and forecast

spending for the coming year. Gave written employee reviews to 10 chem. lab

technicians reporting directly to me. Assisted Safety Engineer with writing wet

lab safety manuals and gave effective wet lab training classes. Directly

supervised a staff of 10, indirectly, around 200 people.

Awards SEM of the Year Award, and Building Two Operations And Facilities Awards

received

Certificates Certificate of Appreciation Award, front cover of KIPLINGERS BUSINESS

MAGAZINE

Recognition at Semi Con West Tradeshow, Mascone Center San Francisco, C

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