Customer Service Representative
Resume:
Luis Mendez
Bronx NY, 10453
*************@*****.***
Objective
To use my previous work related experiences and incorporate them for positive, productive and efficient
work at my future place of employment.
Education
2011-Present Bronx Community College Recreational Therapy Bronx, NY
2008-2009 Monroe College Criminal Justice Bronx, NY
2001-2004 Walton High School Computer Business Bronx, NY
Professional Experience
2011-Present U-Haul Customer Service Representative Bronx, NY
Respond to telephone inquiries, provide quality service to customers and associates inquiring about the
availability of products or status of orders.
Listen attentively to caller needs to ensure a positive customer experience.
Prepare rental contracts and invoices while using Web best.
Process cash, debit/credit transactions with 100% accuracy.
Prepare documents for data entry, maintain activity logs and prepare reports.
Review and check applications and supporting documents.
Safely transport and transfer vans, trucks, and trailer throughout the tri-state area.
Inspect equipment for safety assurance.
2007-2010 N. Manhattan Improvement Corp Security Officer New York, NY
Patrolled the premises and adjacent areas
Directed traffic to and from the main building
Performed safety inspections in order to flail off any negative activity
Checked identity cards of personnel before admitting into the building
Investigated and report any nefarious activity
Took necessary action on spot when needed
Skills & Strengths
Technical skills (Microsoft office, Advanced MS Excel, Outlook, Access, Typing speed of 65 WPM)
Bilingual (Spanish, English)
Excellent spelling and grammar skills
Organizational and planning skills, information gathering and management
Communication skills (Problem solving, flexibility, reliability, decision making and teamwork)
Valid NYS driver’s license and clean driving record.
REFERENCES AVAILABLE UPON REQUEST
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