Customer Service Manager
Resume:
Yadessa Ulfata
Telephone number: 647-***-**** (Cell Phone)
Email: *********@*****.***
*** **** ***, ***********, **, Canada
SUMMARY OF QUALIFICATIONS
• International MBA in Retail Banking & Financial Industry, BA in Accounting and Business
Administration Diploma in Accounting, partially completed ACCA and enrolled CPA
• More than eight years of work experience in international NGO environment and about two years
in Private business firm with excellent knowledge of GAAP
• Ability to integrate a mix of managerial skills with applied knowledge and experience in new and
creative ways and ability of learning how to benefit from an expanding network of like-minded
professionals. Experience with coordinating all aspects of year-end audit processes
• Excellent customer service skills, well developed attention to detail and organizational skills as
well as time management with inclusive of advanced communication and negotiation skills
• Experienced in insuring the policies, procedures, and guidelines in relation to the personnel,
finance, and logistics. Excellent experience in guiding and coaching human resources
• Excellent Financial Planning (Budget development), Management, Analysis, Reporting and Grant
management with inclusive of sub-grantees monitoring and capacity building skill
• Established capacity for teamwork, interpersonal skills, working under pressure and meeting tight
deadlines and advanced knowledge of MS offices and different accounting application software
EDUCATIONAL HISTORY
International MBA in Retail Banking & Financial Industry 2012
UNIVERSITY OF BOLOGNA (BOLOGNA), ITALY
Bachelor of Arts in Business Administration 2010
ADAMA UNIVERSITY, EAST SHEA (ADAMA), ETHIOPIA
Bachelor of Arts in Accounting 2008
ADAMA UNIVERSITY, EAST SHEA (ADAMA), ETHIOPIA
Diploma in Accounting 2002
ADDIS ABABA COMMERCIAL COLLEGE, ADDIS ABABA, ETHIOPIA
EMPLOYMENT HISTORIES
Finance & Administration Manager October 2012 – December 2013
ActionAid International (NGO)
Summary of Duties
Coordinating and managing the planning, budgeting, forecasting and performance monitoring processes
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Provide guidance for finance staff motivation, training, recruitment and selection
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Evaluate sub-granting opportunities and perform all activities of after sub-grants for donor
•
compliances including provision of capacity building for sub-grantees and other partners
Contribute to strategic planning activities and organizational development planning, especially
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as it pertains to financial review and forecasting
Plan, develop and implement strategy for HR management and development which shall include
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but is not limited to: recruitment strategy, selection policy/practices, employee handbook,
payment, contract execution, training and development, succession planning, corporate culture,
and performance appraisals
Liaise with other functional/departmental managers to ensure they are fully informed of Finance
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and HR objectives, purposes and achievements
• Maintain awareness and knowledge of contemporary Finance/HR development theory and
methods and provide suitable interpretation to managers and staff within the organization
Financial Analyst May 2009 to September 2011
Abt Associates Inc. (USAID) HSFR Project
Summary of Duties
• Verifies and ensures receipts, payments and journal entries are properly coded as per the chart of
accounts & prepares journal entries & maintains & controls the general ledger
• Produces financial, management and donor specific reports with accompanying schedules on
regular basis and prepares monthly payroll and other regular payments with due consideration
• Manage the process of identifying the external auditors and liaise with the selected auditors with
respect to the annual audit, ensuring they receive all of the information and documentation
required; preparation of the Organization’s annual financial statements.
• Compares budgets with actual costs, revenues, administrative commitment and other obligations
to determine the accuracy of current estimates by analyzing records of current and future
predefined standards/plans
• Analyze trends with respect to the Organization’s finances, identify areas of concern and make
recommendations regarding the financial health of the Organization.
• Conducts pre-award surveys and financial reviews of grantees and contractors
• Planning and monitoring of project expenditures, bookkeeping, project payments, expenses and
reimbursements and prepare annual and multi-year budgets of the Organization.
• Manage all treasury functions including receivables, payables, bank deposits and cash flows
• Estimate monthly cash requirements, and promptly advise/inform the Director so the appropriate
plans and actions can be taken.
• Ensure the books of accounts are up to date at all times, orderly, well kept, and readily available
for reference and audit, when required by external users
Accounts Analyst and then Admin/Finance Officer October 2004 – May 2009
CARE International (NGO)
Summary of Duties
• Review the financial reports from partners for correctness and compliance with the relevant sub-
grant agreement, and the donor policies, procedures and guidelines;
• Reviews requests from partners for payment, ensures that appropriate supporting documentation is
present and forwards the request to Grants Manager
• Analyzes financial statements and related reports to identify problem areas, takes remedial action
where necessary and makes appropriate recommendations to management
• Ensures that required financial information is made available to internal and external auditors
• Prepares and submits quarterly budget Vs. expenditure report to Area Coordinator, Project
Managers, Donors and Government Offices for monitoring and follow up
• Develops mechanisms to ensure that operations are implemented in cost- effective manner
• Monitors partner’s ability to properly account for the use of CARE funds and where necessary
provides support to partners to institute/develop accounting and financial control systems
• Ensures that Field Office (FO) recruitment, promotion, transfer, staff benefits and other personnel
issues are effected according to set out policies and procedures
Ensures proper utilization of fuel, spare parts and monthly vehicle expenditure reports
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Ensures that all items in the store are properly registered and kept for proper inventory control and
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ensures that all necessary formalities of goods received and dispatched are adhered to at all times
• Ensures that all procurement documents filed in a good manner and present to Internal Auditors
• Verifies and ensures that required documentation and authorization is presented before effecting
payments and encoding data into the system;
• Prepares entries for intra-company and other cross charging
Internal Auditor August 2002 – October 2004
Dar Eske Dar Freight Transport
Summary of Duties
• Assists in performing audit in a professional manner and in accordance with Generally Accepted
Auditing Standards; and Assists in carrying out the internal controls evaluation of the activities
under review
Special Trainings & Skills
§ Trainings on different Accounting Software (i.e. Scala, Serenic Navigator, Accpac, Sunsystem,
Peachtree, QuickBooks and Impact Encore) and financial management in compliance donors
LANGUAGE PROFICIENCY
English: working language, high level speaking, reading and writing
Italian: Speak, Read and Write (basic skill)
Afaan Oromoo: mother tongue high level speaking, reading and writing
Amharic: National Language, high level speaking, reading and writing
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