Customer Service Quality Control

Doris A. Brown

*** ****** *****

Cross, SC *****

Phone: 843-***-****

E-mail: ***************@*****.***

EDUCATION

Bachelor of Science in Biology, Minor in Healthcare Management

Winthrop University, Rock Hill, SC 05/2013

Associate in Applied Science General Technology

Trident Technical College, Moncks Corner, SC 08/2014

WORK EXPERIENCE AND ACHIEVEMENTS

Cashier

Sunoco 10/2013-present

• Receive payment by cash, check, credit cards, vouchers, or automatic debits.

Issue receipts, refunds, credits, or change due to customers.

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Assist customers by providing information and resolving their complaints.

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Establish or identify prices of goods, services or admission, and tabulate bills using

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calculators, cash registers, or optical price scanners.

Greet customers entering establishments.

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Answer customers' questions, and provide information on procedures or policies.

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Sell tickets and other items to customers.

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Process merchandise returns and exchanges.

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Maintain clean and orderly checkout areas and complete other general cleaning duties,

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such as mopping floors and emptying trash cans.

Stock shelves, and mark prices on shelves and items.

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Janitor

Capital Building Services, LLC 07/2013- 07/2014

• Monitor building security and safety by performing such tasks as locking doors after

operating hours and checking electrical appliance use to ensure that hazards are not

created.

Service, clean, or supply restrooms.

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Gather and empty trash.

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Clean building floors by sweeping, mopping, scrubbing, or vacuuming.

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Follow procedures for the use of chemical cleaners and power equipment to prevent

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damage to floors and fixtures.

Mix water and detergents or acids in containers to prepare cleaning solutions, according

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to specifications.

Strip, seal, finish, and polish floors.

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Notify managers concerning the need for major repairs or additions to building operating

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systems.

Requisition supplies or equipment needed for cleaning and maintenance duties.

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Clean windows, glass partitions, or mirrors, using soapy water or other cleaners, sponges,

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or squeegees.

Substitute Teacher

Kelly Services 04/2012- 10/2012

• Responsible for lesson planning and following school curriculum.

• To follows all policies, rules, and procedures to which regular teachers are subject and

which good teaching practice dictates.

• Responsible for overseeing pupil behavior in class and surrounding areas

• To be able to maintain normal classroom routines and discipline within the classroom.

• To instruct students according to lesson plans that have been prepared by the regular

teacher

Internship (Clerk) 10/2011- 2/2012

York County Detention Center Internship

• Education of South Carolina State Laws and Penalties

• Assist with verification of records and registration

• Assist with data management

• Assist team members with overall office functions

Cashier 07/2009 -11/2011

Murphy Oil USA, Rock Hill, SC

• Provide training for new employees

• Diagnose and repair technology malfunctions such as computer programs and camera

operations

• Monitor for loss prevention and theft management issues

• Retail Sales

• Customer Service

Enumerator

Department of Commerce (Census 2010)

• Planned work by reviewing assignment area to determine organization of

neighborhoods and locate households for conducting interviews.

• Conducted interviews with residents in assigned areas by following stringent

guidelines and confidentiality laws. Explained the purpose of the census

interview, answered residents' questions, elicited information following a script,

and recorded census data on forms.

• Assessed quality control levels on selected addresses, determined which samples

passed or failed, and maintained records for quality control verification.

• Complied with accuracy standards while maintaining high production rates.

• Maintained records of hours worked, units produced, miles driven, quality control

results, and expenses incurred in the performance of duties.

• Met daily with supervisor to review and submit work, and receive additional

instructions

Service Learning Project for Healthcare Planning and Marketing Course

Agapè Senior 09/2008 - 12/2008

• Played key role in preparing a successful marketing plan for Agapè Senior

• Presented marketing presentation

• Researched and wrote marketing and feasible evaluations on the market

delineations

• Inferred and debated articles on U.S. Politics and its effects on the economy

nationally and internationally

Poll Manager Election Days 2006 - present

Charleston County and Berkeley County

• Electronic Touch Screen Voting Machines

• Aid disabled voters

• Cultured in American politics

• Voter’s Registration verification

Volunteer 03/22/2006 - present

Muscular Dystrophy Association

• Acquired knowledge about MDA marketing strategy

• Cultured in business and charity relationship benefits

Mail Clerk 09/2005 - 04/2006

Winthrop University, Rock Hill, SC

• To sort mail and packages

• Customer service

Secretary 06/2005 - 08/2005

Trident Technical College, North Charleston, SC

• To answer and transfer telephone calls

• To organize and maintain all student records in an electrical database

• To fax and receive documents

• To sort mail and packages to be delivered and received for office staff

• To maintain all office supplies inventory

ORGANIZATIONS

• NOVO (2011,2013-2014)

o President (2013-2014)

• Healthcare Management Association (2008-2011)

• Phi Alpha Delta Law Fraternity, International

o Chief Financial Officer 2011

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