Customer Service Representative
Resume:
Lara Dobbs
***** ** ****** **. **********, AL ***05
ace490@r.postjobfree.com
Obtain a position where I can utilize my strong customer service skills, first rate
Objective
leadership ability, organizational skills, hard work ethic, and an exceptional ability to
work well with the public. To secure a position with an established organization known
for personal service, outstanding staff and also allow for opportunities to learn new skills
to not only grow in the company, but as a person as well.
Experience
Teller
January 2014 current, Regions Bank, Indian Hills
Duties and skills learned:
Operation of multi phone system
Creating daily reports for audits
Attending to customers in a timely and efficient manner
Knowledge of counterfeit checks and currency
Maintaining personal privacy and security
Properly securing confidential information
Ability to maintain customer satisfaction
*Received award for top customer service and permission to call requests
Customer Service Representative
April 2013 February 2014, UHAUL
Duties and skills learned:
Updating daily and monthly charts
Installing hitches
Dispensing propane
Using multi line phone systems
Properly handling legally binding contracts
Product knowledge to make moving as easy as possible
Creating reservations for equipment
Collection calls for storage units
Assistant Manager
April 2011 February 2012, Maurices, University Mall
Duties and skills learned:
Effectively maintaining customer relations
La
14748 CH Harbin Dr
Tuscaloosa, AL 35405
Assuring that the paperwork is properly filled out and filed
Training and coaching associates
Opening and closing the store and accounting for all money (transactions,
payouts, refunds, and bank deposits)
Being knowledgeable about the products to ensure better selling
Implementing the monthly modifications to the sales floor
Using floor diagrams to update the store constantly
Meeting sales goals and maintaining positive numbers
Trainer / Clerk
July 2010 April 2011, Moe’s Southwest Grill, McFarland Blvd
Duties and skills learned:
Opening and Closing the store
Being knowledgeable about product for customer questions
Seeing opportunity areas and maximizing results
Training the new employees in the proper way to be efficient in all areas of the
store
Using Microsoft Office to update truck orders and sustain the food product
daily temperature log
Being efficient and accurate operating a register
Successfully up selling products
Cashier/Customer Service Personnel
September 2010 Feburary2011, Hollywood 16 Cinemas, Old Greensboro Rd
Duties and Skills learned:
Greeting customers
Escorting / ushering them to the correct theatre number
Selling tickets to the public
Using registers to check out concessions, sell movie tickets, file customer
complaints and issue rain checks or refunds
Managing inventory for the concession stands
Supervising employee interactions with customers and critiquing issues
Associate (temporary hire)
November 2010 Febuary 2011, Claire’s, University Mall
Duties and skills learned:
La
14748 CH Harbin Dr
Tuscaloosa, AL 35405
Greeting customer with authentic enthusiasm
Deter shoplifters with great customer service
Persuading customers to purchase additional items
Keeping the store up to date with the latest floor plans
Being task oriented and taking initiative to make plans happen
Trainer/ Clerk
June 2008 February 2009, Subway, Walnut Street Centreville, AL
Duties and skills learned:
Opening and closing the store alone effectively
Making sandwiches to customer specifications
Doing prep for the day
Training new employees the correct way to be efficient with time management
while maintaining customer satisfaction
Ordering and inventorying food items
Waitress/ Server
July 2006 May 2008, B&B BBQ, Hwy 82 Centreville, AL
Duties and skills learned:
Maintaining Customer Satisfaction
Being observant of customer’s needs
Responding to needs in a timely manner
Taking orders over the telephone
Properly separating pick up orders
Using the cash register for payments
Education
Bibb County High School
220 Birmingham Rd.
Centreville, AL 35042
Received Advanced Academic Diploma
Shelton State Community College
9500 Old Greensboro Rd. Tuscaloosa, AL 35405
June 2010 December 2013
Associates Degree in Science
La
14748 CH Harbin Dr
Tuscaloosa, AL 35405
*Has taken Microsoft Office Computer Applications Class
Rogar Bishop, Previous Manager
References
Kelley Green, Previous manager
La
14748 CH Harbin Dr
Tuscaloosa, AL 35405
Contact this candidate