Customer Service Control

Tramere Cole

**** ******* ***** ***. * Dellwood, MO 63136 314-***-**** ***********@****.***

PROFILE SUMMARY

Highly motivated, dynamic professional with a combination of culinary skills and kitchen operations experience coupled with

strong leadership skills, with the ability to role model positive behavior, control costs, increase efficiency and deliver

impeccable customer service.

AREAS OF STRENGTH & SKILL

• Controlling Food Costs Customer Service & Satisfaction Inventory & Supply Control

• Point of Sale (POS) System Organization & Prioritization Strong Team Collaboration

• Excellent Communication Skills Detail-oriented & Multitasking Microsoft Word & Excel

PROFESSIONAL EXPERIENCE

Cathy’s Kitchen St. Louis, MO 11/2013 to Present

Customer Service/Cook

Excel within a leadership role, continually taking on increased levels of responsibility in the absence of management including

opening and closing store and delegating tasks.

Maintain clean and organized front of house and kitchen to enhance customer experience and increase operational efficiency.

Deliver personal attention to customers to ensure a high level of satisfaction, generate repeat clientele and encourage word of

mouth referrals.

Monitor, purchase and stock supplies, ensuring sufficient levels to accommodate demands.

Leverage extensive knowledge of, salads, pastries and sandwiches to promote new specials and seasonal items.

Assess team members' customer service skills, role model proper behavior and offer assistance with challenging situations and

tasks.

Harris House St. Louis, MO 03/2012 to 01/2013

Sous Chef

Prepped and cook entrée meals along with salad station and deli bar for daily service including preparing 2-3salads from

scratch, dicing, chopping and slicing ingredients for salad bar and dinner service as well as creating new and exciting meals .

Ensured outstanding quality of all food items while maintaining the highest standards of safety and sanitation.

Eureust Dining St. Louis, MO 07/2006 to 03/2010

Pantry /Grill Cook

Utilized thorough knowledge of culinary techniques and recipes to prepare a variety of desserts and dishes at the pantry, grill

and sauté stations.

Led activities to ensure high levels of productivity by efficiently opening and closing kitchen, expediting food and maintaining

sanitation standards.

EDUCATION & CERTIFICATIONS Certifications: Serve Safe, Food Cost Control and Customer Service

Contact this candidate