Customer Service Human Resources
Resume:
Tina Davis, BBA
Nacogdoches, TX ***63
********@*****.***
HUMAN RESOURCES – ADMINISTRATIVE SUPPORT- FINANCE
SUMMARY
Business Support professional with expertise in Finance, Office Administration, Engineering and working
knowledge in Human Resources. Result oriented, dependable and ability to focus while performing tasks
with minimum or no supervision. Highly organized self-starter and multi-task while accomplish goals in
a fast paced environment.
Additional skills:
- Adapt to change - Excellent Time Management
- Handle stressful situations - Consistently met deadlines
- Cultivate relationships with internal and external customers
- Excellent verbal, written and interpersonal communication skills.
KEY ACCOMPLISHMENTS
• Worked as a contractor with Bell Helicopter and completed 6 month contracted assignment early in 3
months while also learning new ENOVIA program and helping train others in its use (V-22)
• Created Qualification Objects for all backlogged released detail parts in one week - (525 Relentless)
• Used creativity to launch a new marketing plan to help grow customer base - (First Cash Advance)
PROFESSIONAL EXPERIENCE
Bell Helicopter- 525 Relentless Program, Hurst, TX 2013-2014
Engineering Technical Administrator
• Created and update dAircraft Systems metrics to track part releases, IRMs (Interface Requirement
Models) and design schematics to ensure releases are on schedule
• Gathered design status from Designers to create weekly charts for presentation to Leadership
(ELT)
• Set up Interface Requirement Model (IRM) routes & templates to solve interface problems
between IPT
• Updated Manufacturing Purchase Spreadsheets with part need dates and quantities
• Created Purchase Requisitions in SAP
• Status/Track planning for released parts
• Route and track vendor part releases
• Demonstrate the ability to maintain strict confidentially & integrity at all times
PDS Tech- Bell Helicopter Contractor V-22 EIBF, Alliance, TX 2012-2013
Data Entry
• Constructed parts Build of Material (BOM) in ENOVIA from PL Headers & Drawing Prints
• Created and routed engineering change orders (ECOs) to be approved/released in ENOVIA
• Instructed others in the use of Enovia (new program)
• Further developed Problem Solving skills that came along with working in a new program
• Worked on various projects with multiple supervisors simultaneously
• Always maintained strict confidentially & integrity
GM Financial, Arlington, TX 2011
Loan Specialist
• Worked with dealers and customers to fund auto loans (vehicle confirmations, dealer calls)
• Data entry (Excel, Word, Provenir, Oracle, CPW)
• Conducted professional phone coverage while assisting customers and others to validate
employment, insurance, collateral, and other approval terms
• Internet research- (people/address searches, pulling of credit reports, employment verifications)
• Completed training in internal/ external customer service and dealer services
First Cash Advance, Arlington, TX 2007-2010
Manager
• Recruited and screened prospective employees for hiring
• Onboarded new hires (orientation, train and process new hire paperwork for Corporate)
• Created weekly work schedules for staff (provided coverage when short staffed)
• Utilized and improved communication skills with constant customer interaction and supported
various financial needs
• Conducted phone interviews/loan quotes while ensuring excellent customer service at all times
• Thrived in a results driven environment ensuring store’s monthly production numbers met
• Built strong relationships with customers in order to earn their business and referrals
• Educated customers on all products offered
• Research/cross-referencing of customer and business information
• Audited store daily for accuracy Coordinated monthly store employee meetings
• ; Completed training in customer service/appreciation/satisfaction, success in management,
human resources and collections
EDUCATION / PROFESSIONAL DEVELOPMENT
Bachelor’s in Business Administration-Management
University of Texas, Arlington, TX
VOLUNTEER POSITION:
CSS Warehouse Support, Bell Helicopter
Roanoke, TX, Mid July 2013-2014
• Verified & Packaged customer orders for shipment (Wrap & Pack)
• Used SAP to receive & label inventory
• Received shipments
• Put away parts
• Fulfilled part pick tickets
• Packaged inventory for storage in warehouse
• Part location consolidation
Contact this candidate