Customer Service Quality Control

***** ******* ***** **. #***, Houston, Texas ***** • 713-***-**** •

**************@*****.***

Katrina Humphrey-Green

Objective

I seek to obtain a challenging career working in a fast paced, highly motivating position where I can assist

others while allowing further enhancement and development of my management and organizational skills,

vast customer service knowledge, communication and project management concepts so that I will utilize

my knowledge to its full potential and obtain the opportunity for advancement and further development

of my skills and experiences.

Experience

2011 2014

COMPU DATA International llc. Houston, TX

Operations Supervisor

Supervised 25 employees within the Scanning, and Quality Control departments’ onsite at the

client KBR facility.

Received prepped boxes from the client and processed them into the system before scanning.

Prepped boxes for employees before scanning, removed staples, unfolded pages, taped tears,

made corrections to the indexes and made uniformed decks prior to scanning.

Work closely with the (KBR) client to ensure proper shipping and receiving of the boxes.

Work with Kodak to maintain the service and repairs made to the scanners.

Wrote-up, hired and fired employees as needed.

Kept records of all employees on site, vacation, sick and PTO time.

Re-entered scanned boxes to correct problems found during quality control to add, remove, or

change any information as identified by the client or quality control department.

Kept a daily record of all boxes received, scanned, quality controlled, output, and invoiced.

Quickly and effectively solved any and all challenges the client found within the boxes before and

after scanning.

Maintain quality control/satisfaction records, constantly seeking new ways to improve customer

service to ensure that a professional product was produced for the client.

Cleaned scanner daily, changed tires, wiped glass, cleaned rollers, sensors and wiped down work

areas.

Worked daily remotely with co-workers in other states to ensure correct export of information to

client.

Installed needed software on client’s computers and maintained updates and changes to software

when needed.

Worked with the client’s (KBR) employees to correct any problems before, during and after the

scanning process.

Kept detailed records of all boxes scanned, returned to client after export, and or reject by the

client or COMPU-DATA.

Handled all communications with client and relayed important information to the owner of the

company.

Traveled to the corporate office in The Woodlands, Texas when needed to meet with upper

management to discuss the operation and any problems, changes, or input to move forward and

enhance the project.

Kept records and tracked all orders and supplies needed for the project.

Sent daily memos to the CEO of COMPU-DATA containing weekly reports of all progress,

problems or concerns of the client or employees.

Attended weekly meetings with CEO COMPU-DATA and (KBR), the client to discuss the

progression of the operation and any concerns pertaining to the project.

2010 2011

S.W. Community Christian Academy Houston, TX

C omputer Teacher

Instructed children ages 4 to 7 on basic computer parts and functions.

Produced lesson plans and test for students.

Processed and output all students’ progress and report cards.

Trained employees to use all new hardware and software.

Took photos of all events and kept the website updated with memos, photos, upcoming events and

reports.

Enhanced all photos to be used in publications, flyers and banners.

Produced memos, calendars, invitations, and flyers for students and parents.

Fixed all hardware or software issues.

Assisted teachers with inputting grades into the system.

1994 2009

Print Marketing Concepts Houston, TX

Customer Service Manager

Managed Proofreading, Mac Technicians, and Quality Control Departments.

Provided customer service to numerous newspapers, solving any questions, changes, and / or

problems without delay, also kept track of all press runs for newspapers and printers for billing.

Worked with Federal Express and UPS involving shipping, receiving, and tracking of packages.

Monitored communications between newspapers, cable networks, and television companies to

ensure programming and pagination accuracy.

Submitted monthly calculation of inches for advertisements sold in TV books for billing

purposes.

Scanned new advertisements and uploaded to the company web site (www.printmkt.com).

Uploaded and downloaded, via FTP, all relative materials used to compose the TV books daily.

Kept updated information on newspapers, printers, and national advertisers.

Checked grids sizes, listings, templates, while working with layout department to ensure proper

processing for completed tests of TV books, checked information on test before going live.

Faxed listing corrections and updates to Tribune Media Service, worked with HBO/MAX to

ensure proper listing in TV Books.

Made and updated employee’s schedules and timecards, signed timecards for employees to verify

hours worked, kept tracking of all production employee’s time, tardiness, absences, and vacations

weekly for employees contest.

Ordered all offices supplies and kept billing invoices for accounting department.

Produced, updated and filed all paperwork for production department.

Provided weekly memo for entire company concerning any changes, problems and or questions

concerning TV books.

Produced covers for TV books, and formatted all features and photos to be used in the TV book

weekly.

Laid out and designed advertisements for the TV books.

Stood in as acting Production Director in his absence.

Education

1985

Massey Business College Houston, TX

Diploma – Data Entry/CRT Operator

Director’s Award

References

References are available on request.

Contact this candidate