Customer Service Administrative Assistant

Krystle N. Holmes

*** ***** ***** *******, ** ***89

Email: **********@*****.*** Tel: 707-***-****

Objectives: To obtain a great customer service position that will utilize my skills as well as

challenge new growth.

Skills: Microsoft word and Excel, detailed Oriented, Excellent Customer Service, Fast Learner,

able to multi-task and prioritize under minimal supervision, Self-motivator, 45WPM, Problem

Solver.

Certificates: Business Office, First aid, CPR

Mary’s Help Residential Group Home (Vallejo, CA)

Administrative Assistant 10/13-Current

• I organize and provide documents, reports and information to department and external

clients in a useful and well-organized manner.

• I create and maintain active files

• I order office supplies and equipment

• I maintain files and folders

• Maintain weekly schedules for 12+ employees

• I handle and screen telephone calls 15+ daily, routine mail and relocate as required

• I perform basic bookkeeping activities daily.

• I create and maintain database records.

• I manage front office operations

• Manage calendars

• Plan and organize meetings and events for staff and clients 15+.

• Accounting

Goodwill of the Greater East Bay (Benicia, CA)

Lead Supervisor of Sales 07/10-12/12

• I have resolved customer complaints via phone. I greet customers warmly and

welcoming. I assist with refunds, or exchanges.

• I taught and advise on company information

• I answered questions about warranties or terms of sale.

• I inform customer of deals and promotions.

• I sold product items the goal was 10% of sells I sold 19%.

• I utilize computer technology to handle high call volumes.

• I work with customer service manager to ensure proper customer service is being

delivered.

• I’ve compile reports on overall customer satisfaction.

Carrington and Brown Group Home (Vacaville, CA)

In-home Care Provider 08/06-08/09

• I administer bedside and personal care, such as ambulation and personal hygiene

assistance.

• I prepare and maintain records of client progress and services performed, reporting

changes in client condition to manager or supervisor.

• I perform housekeeping duties, such as cooking, cleaning, washing clothes and dishes,

and running errands.

• I care for individuals and families during periods of incapacitation, family disruption or

convalescence, providing companionship, personal care and help in adjusting to new

lifestyles.

Smart and Final

Cashier 10/05-05/07

Excellent communication and interpersonal skills.

• Fast and reliable

• Cashiering: Calculate and process cash and credit card payments for sports complex food

service. Responsible for closing and balancing drawer.

• Customer Service: Receive, produce and deliver snack and drink orders

Solano Community College 01/08-05-09

City College of San Francisco 08/04-06-06

References upon request

Contact this candidate