Customer Service Manager
Resume:
JOSEPH M STUART
www.linkedin.com/in/stuartjm/
**********@*******.***
PROFESSIONAL SUMMARY
Distribution Manager with expertise in operational planning and execution, LEAN management and process
improvement implementation. Recognized for a hands-on leadership style that builds trust and fosters
teamwork across multiple organizational levels. Known for thinking outside of the box to solve complex
problems and to drive change. Passionate about exceeding customers’ expectations and delivering
exceptional performance results.
CORE COMPETENCIES
Warehouse Management Distribution Management Supply Chain
Process Improvement Continuous Improvement LEAN
5S Inventory Management Quality Control
Logistics Transportation Project Management
Staffing Recruitment Employee Training Personnel Development
Coaching and Feedback International Business Budgeting & Forecasting
Microsoft Office SAP/WMS P&L
PROFESSIONAL EXPERIENCE
Process Manager, Distribution Operations 2007 – 2013
Grainger Industrial Supply
Responsible for all outbound distribution and warehouse operations, including departmental performance,
production scheduling and staffing, process improvement, coaching and mentoring both salaried and
hourly associates, inventory management, and creating a culture focused on safety and committed to
providing world class customer service.
Improved outbound performance by 64%, contributing to the first ever Market DC MVP award.
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Applied LEAN strategies to implement a continuous flow production system, reducing average
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order cycle time from 140 minutes to 26 minutes.
Served 2 years as the Market DC Continuous Improvement Manager, collaborating with other CI
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Managers throughout the distribution network to drive change on network wide initiatives.
Facilitated warehouse re-slotting project, increasing existing space utilization by 16% and
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reducing the number of multiple locations by 62%.
Completed a Supply Chain Principles and Practices course through the Executive Program at
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Penn State University.
Group Leader, Distribution Operations 2002 – 2007
Target Corporation
Responsible for creating and executing daily production plans in accordance with budgetary goals,
provided performance and developmental feedback to my 25 direct reports, and promoted a culture rooted
in strong safety habits and teamwork.
• Original member of the start-up executive team for Target’s prototype 1.9 million square feet
import warehouse.
• Implemented and trained team members in numerous process changes, including voice picking
technology, warehouse storage classifications, and preparations for a sorter installation.
Project manager for setting up and operating an off-site “4-Walls” warehouse facility, including
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entry/exit strategies, freight selection, logistics coordination, and team member and equipment
maximization.
Export Manager 1996 – 2001
Cascade Components, Inc.
Oversaw all international sales and distribution of US manufactured building materials to Japan,
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including negotiating domestic and international shipping contracts, hiring and training all sales
and warehouse personnel, inventory management, P&L reporting, and long term business
planning.
Rescued company from bankruptcy by stabilizing the cash flow and positioning the business to
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experience positive growth in an increasingly competitive environment.
Implemented process changes and inventory strategies that utilized available technology to
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increase efficiencies and capacity.
EDUCATION
B.A. in International Business
Washington State University, Pullman, WA
Study Abroad Program, Japanese Studies
Kansai Gaidai University, Osaka, Japan
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