Sales Staff

*** ******* ***** # *** *********, Nevada *****

Phone 561-***-**** • E-mail *************@*****.***

Cha Cha Decapua

Objective

I have many years of experience in the hospitality industry as I have always worked for exceptional Resorts. I have been involved

in the Board of Directors level in the local Concierge Associations and have attained the Prestigious les clefs d’Or status. My

background lends itself to the qualities in which you are seeking.

Experience

2012 – Sept 2013- Holiday Inn club Vacations- Concierge/ sales support supervisor duties include Supervision of a staff of

10, Call Center, Ensure guest satisfaction at 100%. Cash balancing, Receptionist, guest complaints gifting, Tours, all

information for guests to have a memorable vacation . heavy phones, Spa reservations, month end inventory, scheduling staff

2010 MGM Grand – Monte Carlo- 2012 - Concierge duties include, Greet guest with a warm and sincere smile, selling show

tickets, Call Center, cash, balancing bank, anticipating guest needs, Receptionist, family vacations, selling Grand Canyon tours,

e-mails, call center, kiosk, box office Restaurant recommendations, limos, faxes, itineraries, Golf, spa, babysitters, explaining all

seating charts for all show on the strip, selling every show on the strip a always offering to go above and beyond guest

expectations during their stay. Teamwork to reach any goal for guest satisfaction.. Always thank the guest

2006 – 2010 Boca Resort & Club Hotel Boca Raton

Chief Concierge Supervisor

Greet all guest’s upon arrival. Assistant to the Guest Service Manager. Attended staff meetings. Call Center, Supervisor for a

staff of 12 Lobby Concierge. Accountable for the Concierge desk. Responsibilities included: preparation for guest arrivals,,Inventory of all supplies, recommendations, local activities, reservations, travel and meeting planning, personal shopping and

professional communications including, follow up calls and thank you Cards, guest social advisor, business expediters, and group

speaker, as well as, routine desk responsibilities including, Itineraries, mail and messages. Vacation Planner, pre-arrival,

responsible for VIP’s stays in the Hotel, Surprise engagements . Thank the guest for staying with us. Accountable for Revenue

monthly from venues within the Hotel

1999 - 2006 Hilton Palm Beach /OC Beach Resort Palm Beach, FL

Chief Concierge

Meet and Greet all guest’s in Lobby. Call Center Attend all grand openings, sales events, Cultural events, promote my Hotel.

Attended staff meetings. Built strong relationships with the extended stay, leisure travelers and families as well as all repeat

guest’s. Ensure all pre- arrivals were 100% coordinated with all team members. Worked diligently with bellman and Bell captain

to expedite any guest requests, room changes, directions, as well as any new developments within our community to keep

everyone informed in my Hotel was always of highest regard. Continued education in managerial position to resolve guest’s

concerns and problems. Activities Director., welcome letters, surprise birthday Parties for guest’s. Calling the guest the first 30

minutes of Arrival for any special request’s or needs and to reach out to all guest’s to feel welcomed.

Community Involvement

Southern Florida Concierge Association

Participant in the Aids walk

Volunteer for the VA Vets at the hospital

WXEL Public TV

Great American Clean-up

Concierge Association of the Palm Beaches

Gold Coast Concierge Association

Volunteered for the les clefs D’Or conference 2012 Las Vegas

Awards. Received

Concierge of the year silver plume award

Completed extensive training for les clefs d’Or

Pinned the keys of Gold in New York

Inducted as an Honorary member of the Concierge Association of the Palm Beaches

Professional Memberships

Concierge Association of the Palm Beaches

2010 Consultant on the Board of Directors,Concierge Association of the Palm Beaches

2009- Secretary on the planning committee for the May 2009 les clefs d’Or Conference, Florida.

2009 Director of the Concierge Association of the Palm Beaches

2006 Held a Concierge State Conference in Palm Beach for 150 Concierge

2005 –2008 President of the Concierge Association of the Palm Beaches

2003 – 2005 Vice President of the Concierge Association of the Palm Beaches.

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