Customer Service Sales
Resume:
NICOLE WEEKES
APT. *G
BROOKLYN, NY 11226
**********@*****.***
OBJECTIVE
TO OBTAIN AND SHARE EXPERIENCES IN CLERICAL ASSISTANCE AND CUSTOMER SERVICE.
HIGHLIGHTS OF QUALIFICATIONS
-STRONG NUMERICAL ABILITY -TYPING SPEED: 100 WPM
-EXCELLENT LISTENING AND COMMUNICATION SKILLS -PROFICIENT IN MICROSOFT OFFICE SUITE
-CUSTOMER SERVICE ORIENTATION -FILING AND FAXING
-POINT OF SALE EXPERIENCE -HANDLING MULTIPLE CALL LINES
-EFFECTIVE STAFF MOTIVATOR -CHEERFUL AND OUTGOING
-PLEASANT AND PROFESSIONAL PHONE VOICE -OVERALL ASSERTIVE AND UNDERSTANDING
STAFF MEMBER
RELEVANT SKILLS AND EXPERIENCE
CUSTOMER SERVICE
RESPONSIBLE FOR THE OPENING AND CLOSING OF BUSINESS, DEPENDING ON SHIFT.
RESPONSIBLE FOR THE OPENING AND CLOSING OF THE CASH REGISTER, DEPENDING ON SHIFT.
ANSWERED PHONE AND EMAIL INQUIRIES WITH INFORMATION REGARDING PRODUCTS INCLUDING PROMOTIONS OF NEW
ITEMS.
OPERATED THE CASH REGISTER AND PREPARED CUSTOMER RECEIPTS EFFICIENTLY AND ACCURATELY.
ASSISTED MANAGEMENT IN EVALUATING THE NUMBER OF PROMOTIONAL PRODUCTS SOLD.
PROVIDED PRODUCT INFORMATION TO CUSTOMERS.
COORDINATED AND OVERSAW THE SHIPPING AND DELIVERY OF MERCHANDISE.
RECORDED ALL TRANSACTIONS PROMPTLY AND ACCURATELY IN ACCORDANCE WITH COMPANY POLICY.
ENSURED THE NEAT AND ORDERLY APPEARANCE OF MERCHANDISE IN THE DEPARTMENT.
WORKED TO PREVENT DAMAGE AND THEFT OF MERCHANDISE.
FOLLOWED ESTABLISHED POLICIES AND PROCEDURES FOR VERIFYING PAYMENT AND ENSURING ACCURACY.
ENSURED THAT MERCHANDISE WAS STORED, HANDLED AND DISPLAYED WITH RESPECT TO COMPANY POLICY AND
PROCEDURE.
COMPLETED SALES FUNCTIONS WITH AN INCREASE IN SALES PRODUCTIVITY IN A PROFESSIONAL AND COURTEOUS MANNER.
OFFICE AND CLERICAL ASSISTANCE
PROCESSED DAILY TIME SHEETS FOR OFFICE STAFF AND ATTORNEYS.
PREPARED AND PROCESSED ALL BILLING INVOICES ON A QUARTERLY BASIS.
ENSURED STRICT CONFIDENTIALITY OF ALL FINANCIAL RECORDS.
DATA ENTRY.
ASSISTED ATTORNEYS IN DRAFTING AND PREPARING ALL LEGAL DOCUMENTS.
ASSISTED MANAGEMENT IN SCHEDULING BUSINESS MEETINGS AND TRAVEL DATES.
RESPONDED TO CLIENTELE VIA PHONE AND EMAIL INQUIRIES.
HANDLED PHONE CALLS, INCOMING MAIL BUT NOT LIMITED TO INDEXING, FILING AND FAXING.
FINANCIAL SERVICES
INITIATED AND OPENED NEW ACCOUNTS TO CONSUMERS.
PROCESSED CASH WITHDRAWALS.
ACCEPTED CASH AND CHECKS FOR DEPOSIT AND ENSURED ACCURACY OF DEPOSIT SLIPS.
ADHERED TO POLICIES AND FOR VERIFYING PAYMENT AND ENSURING ACCURACY.
BALANCED CURRENCY, CASH AND CHECKS IN CASH DRAWER AT THE END OF EACH SHIFT.
PREPARED CASHIER’S CHECKS AND PERSONAL MONEY ORDERS.
ISSUED TRAVELER’S CHECKS AND EXCHANGED FOREIGN CURRENCY.
HANDLED VAULT, SAFE-DEPOSIT, ATM AND NIGHT-DROP ACTIVITIES.
RESPONDED TO CONSUMER INQUIRIES REGARDING ACCOUNT BALANCES.
HANDLED INTER-OFFICE TRANSACTIONS AND PHONE CALLS.
WORK HISTORY
SALES MANAGER CREATIVE CREATIONS UNLIMITED, NEW YORK, NY, 2006
LEGAL ASSISTANT LAW OFFICE OF ROBERT I. ELAN, NEW YORK, NY 2005-2006
SALES ASSOCIATE NBC EXPERIENCE STORE, NEW YORK, NY 2002-2003
BANK TELLER EMIGRANT SAVINGS BANK, NEW YORK, NY 2001-2002
SALES ASSOCIATE MACY’S HERALD SQUARE, NEW YORK, NY 1998-1999
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