Customer Service Sales
Resume:
Linda Strahl
Henderson, NV ***15
To provide superior service once given the opportunity to perform my abilities.
WORK EXPERIENCE:
Bilingual Inbound Sales Agent
Cox Communications – Las Vegas, NV – October 2013 – July 2014
Receives residential sales calls to new and existing customers for Cox video, internet, phone and home security.
Meets aggressive sales goals and revenue targets monthly.
Meets compliance with revenue target by upselling all services, speeds, higher phone plans and installation fees.
Customer Account Executive 4- Tech Central/ Help Desk
Comcast Cable Corporation - Denver, CO - March 2010 to October 2013
Handle a high volume of incoming telephone calls, covering a range of services for customers in a prompt and
professional manner while obtaining all information for resolution of the customer’s matter.
Assist agents on a multitude of issues from phone provisioning, order entry, all troubleshooting and internet
connectivity issues.
I maintain a high ethical standard while exceeding my scorecard metrics including sales, voice of the customer
and first call resolution.
211 Information and Referral Specialist/ Suicide Interventionist
Mile High United Way - Denver, CO - October 2007 to March 2010
Assist low income families, individuals, seniors and persons with disabilities with health and human services.
Provided advocacy, suicide intervention, crisis intervention, dispatch emergency assistance when needed.
Presentations for Mile High United Way and 2-1-1 in community events/fairs, process reports for the
community.
Implemented new team building techniques and motivation.
Lead Teller
Washington Mutual Bank - Commerce City, CO - September 2006 to March 2007
Cross sell all bank products. Counts cash drawer upon opening to verify amount; ensures enough cash is kept in
drawer for daily needs by ordering from vault. Conducts a variety of customer service tasks which may include providing
account balances, transferring funds, tracking deposits and various record changes.
Account Relationship Manager II
Denver Community Federal Credit Union - Denver, CO - July 2003 to August 2006
Processing deposits, withdrawals, loan payments, cashiers' checks, money orders, and cash advances.
Opening and closing accounts, renewing certificates of deposits. Actively cross-sells Credit Union services.
EDUCATION:
Cimarron High School - Las Vegas, NV – 1999
ASIST Trained – Currently Certified 2014
SKILLS:
Fluent writing and reading in Spanish, 47 WPM
ADDITIONAL INFORMATION QUALIFICATIONS:
Excellent communication skills including fluency in Spanish
Great problem solving skills, Assist the Supervisor phone line, Upgrade Selling
Ability to effectively and accurately multi task through projects
Full understanding of Billing, Video, Telephony/ Cell Phone and Internet Technical Troubleshooting
Efficient in Microsoft Excel, Word, Power Point and other Windows based operations
Flexible in adapting to changing environments while maintaining focus on primary goals
Current active Notary Public
help the low income families and individuals finding non profit agencies that can help, suicide intervention
Contact this candidate