Customer Service Sales

Yesenia Mendez

*** ******** **. ***********, ** *1108

413-***-**** ********@*****.***

HIGHLIGHT OF QUALIFICATIONS

Experienced and dedicated professional with extensive knowledge in various industries and office

settings. Customer Service oriented, excellent communication skills in both English and Spanish. Able to

work well with the public as well as a team. Knowledge of Word, Excel, Outlook, Power Point and Quick

Books. Verifiable record of meeting deadlines and quotas.

WORK EXPERIENCE

MANAGER

• In charge of overseeing daily activities in ensuring satisfactory customer product.

Managed staff, preparing work schedules and assigning specific duties. Review of

financial statements and activity reports. Determined staffing requirements, and

interview, hire and train new employees. Direct sales and customer service.

EMPLOYEE HEALTH SERVICE / HUMAN RESOURCES

• Prepare and maintained employment records related to events such as hiring, termination,

leaves, transfers and promotions. Address employee issues such as being exposed to high

risk patients, employee medical emergency’s as well new hire physicals and required

testing. Maintain and update human resource documents, such as organizational charts,

up to date personal information and insurance information

FIBER OPTIC TECH.

• Assisted in over the phone technical support and troubleshooting for their Spanish

speaking overseas doctors. Data entry, knowledge of blueprint reading, document

procedure and inventory. Processed orders to be shipped with in deadlines. Setup

equipment, kept and maintained records, prepared reports. Attended meetings and

trainings. Assembled medical fiber following sterile guidelines.

FUNDRAISER COORDINATOR

• Attended community events, meetings or conferences to promote organizational goals

and solicit donations and sponsorships. Create and updated donor databases. Assisted in

developing fundraising activity plans that maximized participation and contributions as

well as minimize the cost.

ELECTRONIC TECHNICIAN

• Adjust, repair, or replace electrical or electronic component parts to correct defects and to

ensure conformance to specifications. Reading schematics and soldering components as

well as surface mounting and electronic board repair. Maintained accurate inventory and

repair files. Oversee employee training in Spanish.

WORK HISTORY

Ceramoptic Ind., East Longmeadow, MA 2006 - 2014

Fiber Optec Tech

Muscular Dystrophy Association (MDA) 2005 – 2006

Fundraiser Coordinator

Appliance Plus, Springfield, MA 2004 - 2006

General Manager

Gekay Sales & Service, Ludlow, MA 2002 - 2004

Electronic Tech.

Baystate Medical Center, Springfield, MA 2000 - 2002

EDUCATION

Bay Path University Longmeadow. MA 2012 – Present

B.A in Business and Human Resources Class of 2015

REFERENCE

Richard Malmbourgh Ceremoptic Ind. (413) 525- 0600

Aureliz Gonzalez Gekay Sales & Service (413) 583- 7720

Tori Pleasant Bay Path University (413) 313- 3197

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