Customer Service Representative
Resume:
REGINA NICHOLE BROWN
TARPON SPRINGS, FL 34689
*************@*****.***
OBJECTIVE:
To secure a rewarding career in Property Management allowing me to utilize my skills, as well as
expand my knowledge, in turn, making me an asset to your company and their mission.
ABILITIES:
All facets of Property Management including accounting, marketing, budgeting, HR, scheduling
vendors, property makeovers, marketing, lease ups, Section 8, HUD, personal assistant, leasing,
renewals, application approvals, preparing and posting notices, scheduling staff of up to 27 to include
maintenance, make ready scheduling, evictions, claims, Associations, Private Owners, Tenants,
Eminent Domain, closing ratio 97% average, rent collections 98.5%, managing portfolios of over 462,
accounting for over 2600 Private Owners and their tenants, OVER ten years Management and Property
Management experience, bookkeeping and preparing budgets, four years Insurance experience (440
and 2044 licensed). ATM scheduling, ATM Balancing, ATM Research for shortages, (All aspects of
Microsoft, Peachtree Accounting, Quickbooks, Yardi, Rent Roll, Property Management Master, AMSI,
Rent Manager, One Site and Propertyware).
EMPLOYMENT HISTORY:
Accounting Asset Management
06/2013-Present Berkshire Hathaway Home Services Group, Port Richey, FL- Properties located
throughout Pasco, Pinellas, Polk, Sarasota, Hillsborough and Manatee Counties
Duties include rent collections, managing tenant ledger, funding Owners and Vendors, claims, month
end preparation, balancing bank financial statements, renewals, commissions, reviewing lease
documents, reviewing management documents, A/R, A/P 2600+ Owners/Tenants, 17 Offices,
Commercial/Residential, Managing Portfolios of over 450 Properties
Accountant
08/2011-05/2013 Wingate and Associates Realty, Inc., Palm Harbor, FL -Properties located
throughout Hillsborough, Pasco and Pinellas Counties
Duties include rent collections, preparing three day notices, managing tenant ledger and preparing
Owner Statements and funding monthly, claims, payments to vendors, hiring and firing vendors,
evictions, preparing work orders, preparing monthly Sales Tax and Tourist tax, preparing month end
and year end statement and financials including 1099's and 1042-S's for owner's in and out of the
country, assisting scheduling of vendors for work orders or quarterly maintenance, maintaining office
supplies, errands for small office, scheduling and preparing minutes for quarterly meetings, assisting
Broker with financials, maintaining and balancing budget, balancing bank financial statements,
renewals. 300+ Owners/Tenants, Multi-properties (600+)
Personal Assistant to Regional Manager
02/2011-08/2011 Cambridge Management of Florida, Clearwater, FL- 9 Properties located from
Jacksonville to Central Florida
Duties included traveling to properties managed within Florida to assist in hiring, training, lease-ups,
approvals of low-income HUD residents, regulating HUD requirements, maintaining database with
leasing numbers for all properties in the Florida region to make sure all goals were met, maintaining
records of budgets within Florida region, assisting with scheduling vendors for entire property
renovations, hiring vendors, attaining bids for renovations, managing HUD requirements for all Florida
properties, assisting the Regional Manager with any clerical duties, scheduling flights/rental cars as
needed, A/R, A/P, rent collections, marketing, multi-property
Property Manager, Brandywyne Apartments and The Landings 118 total apartments managed
11/2008-08/2009 DLG Management Services, Inc., Winter Haven, FL
Duties include all aspects of Property Management, Leasing, Move ins/outs, Budgeting, collecting rent,
background research, inspections, renewals, marketing, damage assessment, record retention,
maintenance management and employee management, Management multi-property
Customer Service Representative/Sales Representative and Help Line
11/2004-08/2008 Geico Insurance, Lakeland, FL
Duties included taking incoming phone calls from policyholders and assisting with changes or
questions to automobile policy, selling insurance policies and assisting employees with questions
regarding policies through a help line setting.
Assistant Property Manager
2/2004-8/2004 Crosswinds at Lakeland, Hold Thyssen, Lakeland, FL 162 apartments managed
Leasing Manager
1/2002-1/2004 Imperial Crown Apartments, Lakeland, FL 112 apartments managed
Support Manager/Assistant Property Manager 462 apartments managed
10/2000-11/2001 Paddock Club of Lakeland, Mid-America Apartment Communities, Lakeland,
FL
Duties include all aspects of Property Management, Leasing, Move ins/outs, Budgeting, collecting rent,
background research, inspections, renewals, marketing, damage assessment, record retention,
maintenance management and employee management
EFT Accounting Clerk 1, 2, and 3/Real Estate Personal Assistant
10/1995-8/2000 Publix Supermarkets, Inc. Corporate Office, Lakeland, FL
Duties included filing, opening and distributing mail, researching ATM shortages, typing, switchboard,
customer service, ATM balancing, ATM delivery scheduling, special projects researching computer
program compatibility for millineum computer recovery, projects designing computer software
compatibility for upgrades, transcription, spreadsheets, audit and purge files, condemnations projects
and maintenance inventory.
EDUCATION HISTORY:
Completion Date Issuing Institution Qualification
10/1990 East Area Adult School High School Diploma
10/1992 East Area Adult School Computer Literacy
11/2004 Polk Community College-FDFS Customer Service Representative- 440 Insurance License
9/2007 Polk Community College-FDFS Insurance Personal Lines Agent 2044 License
CERTIFICATIONS:
Tanning Bed Cerified State of Florida 2000
Notary of Public State of Florida Exp. 2018
Personal Lines Insurance Agent-2044 Florida Department of Financial Services 9/2007
Customer Service Representative-440 Florida Department of Financial Services 12/2004
AWARDS:
Three Time Bay Area Apartment Association Property Of The Year 2002, 2003, 2004
Berkshire Hathaway Accounting Excellence Achievement 2014
REFERENCES:
Available upon request.
Contact this candidate