Customer Service Project Manager

Sarita T. Arnold

Atlanta, GA. ***** • Hm: ***/***-3676 or Cell: 770/334-0375 • ********.***@*****.***

ADMINISTRATIVE / PROJECT COORDINATOR

Multi-faceted, efficient & reliable professional with 15+ years of experience supporting management with h.v.a.c.

projects and coordination. Seasoned administrative professional and manager with improving internal operations for

small businesses. Proficient with MS Office and CRM applications and programs. Diversified skill sets covering the

coordination and management of: projects, contract administration and procurement, administrative support, client

relations, human resources and account management. Excellent inter-personal, phone and client communication skills.

Offering a unique combination of creativity and analytical skill with the ability to assess both vantage points to create

cost-effective solutions for internal and external clients.

EDUCATION:

Keller Graduate School of Management 12/2013

MBA Project Management

DeVry University, Decatur – GA 02/2012

B.A. Project Management

PROFESSIONAL EXPERIENCE:

Administrative Coordinator-

M&M Services, Inc. Heating & Air Conditioning, East Point – GA 07/1990 – 10/2011

• Project Manager and Office Support for more than 15 employees

• Decreased operating expenses by 20% with accountability implementations.

• Increased service contracts revenue by 15% with renewal program.

• Cash Receipts & A/R Management

• Strength in; analytical, organizational and decision making skills.

• Human Resources: Hiring Manager, Performance Evaluation and Payroll Processing.

• Oriented and trained new staff members and continually provided on the job training opportunities.

• Increase accounts receivable by increasing organizational record keeping.

• Improved customer care relations with continued training implementation.

• Scheduled and closed agreements with vendors.

• Utilized effective interpersonal, oral and written skills.

• Manage the logistics of all scheduled service appointments and supply chain management

Accounts Receivables / Collections-

Dependable Courier, East Point – GA 08/1988 – 06/1990

• Established new accounts for customers processed billing statements.

• Responsible for approving or declining services for past due accounts.

• Managed and collected on outstanding receivables.

• Back-up to customer service for processing customer’s request orders for service.

SKILLS / QUALIFICATIONS:

• Billing/Invoicing and Inventory Control

• Accounting (A/P, A/R, Collections & Managed Cash Receipts)

• Proficient with Microsoft: Excel, Word, and Project

• Contract Administration, Procurement & Vendor Relations

• Human Resource Services & Payroll

Contact this candidate