Customer Service Marketing

Shannon Moir

*** ********** ******, ******* **, M4C 3T4, Canada

E-mail: ********@*****.*** • cell phone: 647-***-****

EMPLOYMENT

March 2013 – Present

B L Garbens Associates Inc.

Financial planning company specializing in personal financial services, such as retirement and estate planning and tax

preparation.

Assistant Financial Planner & Administrator

● Tax preparer. Completed the Tax Planning course of the CFP designation.

● Efficient under pressure. Completed over 180 personal tax returns in 6 weeks.

● First point of contact for client enquiries, handling phone calls and email.

● Involved in the preparation of data for other projects including, but not limited to, cash flow projections and net

worth statements.

● Responsible for office management, including filing/labelling and other administrative functions.

April 2012 – March 2013

KG Group

Real estate company that builds and manages properties in the Toronto area.

Lead Rental Consultant

● Exceptional sales record. Successfully rented out every available apartment month to month, achieving the highest

building profits to date during employment.

● Excellent customer service skills proven by the highest rental success, company wide, from May 2012 - March

2013

● Helped create a stronger team by posting job descriptions, recruiting and interviewing for various positions.

● Created and implemented successful marketing plan to boost incoming traffic through the use of various

advertising platforms and social media.

April 2011 – October 2011

Bimm Direct and Digital

Advertising agency operating in direct and digital marketing, working with high profile companies such as Audi, Telus, and

Loblaws.

Junior Account Coordinator (Leadership Development Program) & Account Coordinator

● Successfully completed the Leadership Development program and was promoted to Account Coordinator.

● Took the lead on Audi’s 2012 website model changeover, the largest project with Audi Canada, and ensured all

aspects were completed by desired deadlines, as well as a smooth launch day.

● Excellent communication skills. Successfully presented marketing proposals to clients, new research data, and

briefed new projects company wide.

● Top job performance in high pressure, fast paced environment.

November 2010 – April 2011

Lululemon Athletica

Top international luxury athletic wear retailer focused on improving community fitness.

Educator

● Worked in store in a team environment educating guests on garments, fitness and community.

● Had an active role in recruitment, sourcing and interviewing potential candidates.

● A member of the Hemming Team, in charge of teaching best practices to all educators an d solving problems that

arise on a day to day basis with regards to the hemming department or guest dissatisfaction.

● Facebook Team Leader, in charge of marketing new product to our loyal guests through the use of social media.

● Impeccable customer service skills with an emphasis on making sure that every guest walks away happy.

● In training to become a Key Leader (one of the store managers) prior to departing.

Summers 2006 – 2010

Canadian Adventure Camp

A children’s summer camp attracting campers and staff from around the world. Home to approximately 600 kids and 50

staff members.

Leader in Training, Camp Counsellor & Program Staff

● Promoted twice during my 5 summers on staff, ending my final summer in a managerial position.

● As a certified lifeguard, along with a team, ensured 0 water related incidents during all 5 summers.

● Responsible for the training and development of all counselling staff during 2010, ensuring the entire team was

equipped and ready with hard and soft skills.

● Maintained strong relationships and open communication with both the counselling staff and peer group.

● Took part in running activities with children aged 5 -16, ensuring all safety precautions were met, as well as making

sure that staff was able and comfortable to handle equipment and/or teach lessons.

● Through this experience was able to master how to interact and communicate with different age groups, ethnicities,

faiths and languages.

● Designed and implemented expansive activity programs for the entire camp and specific a ge groups.

EDUCATION

Bachelor of Business Administration, concentration in Human Resources and Marketing, September 2006 - June 2010

Bishop’s University

● Took part in Happening Marketing 2010, a selective inter -university competition which gathers 500 students from

over 10 universities in Eastern Canada. Took part in the academic component of the competition.

● Spent six months studying abroad at Auckland University of Technology in New Zealand.

● A successful frosh week leader and recruiter during orientati on week in 2008, taking my team to victory.

Creative, detail oriented, project coordination, independent, team oriented, organized, enthusiastic, positive attitude

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