Customer Service Administrative Assistant

J ANICE HAMILTON

**** ******* ***** ***** § Henrico, VA 23231 § Phone: 804-***-**** § ****************@*****.***

ADMINISTRATIVE ASSISTANT

A dedicated worker experienced in maintaining healthcare information and other operational systems.

Expertise in organizing, maintaining and executing business and functional requirements; creating marketing

strategies and other decision-making ideas; leadership skills and the ability to motivate team spirit to produce

quality workflow. Proven ability to lead seamless implementations and deliver next-generation technical

solutions improving revenues and workplace productivity.

Professional Experience

ALLIED CASH ADVANCE RICHMOND, VA 2004 - PRESENT

Branch Training Manager

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Generated weekly Profit/Loss sheet (P&L), to ensure budgeted quotas.

§ Increased budget revenue every quarter by approximately 50%.

§ Consistently maintained over 90% scores for audits performed.

§ Conduct weekly meetings to strategizes the progress of previous week and develop new strategies

moving forward.

§ Managed and t rained employees to maintain the company’s objectives.

§ Schedule and maintain employees’ workload and duties.

§ Leveraged customer interactions by incorporating advanced marketing and service capabilities such

as Net Spend Visa cards etc.

§ A qualified customer for approval using the company’s underwriting guidelines.

§ Performed daily audits on personal checks that are held for accuracy and possession.

§ Attempt to contact customers for collect past due payments via phone or other means.

§ Daily/Weekly reminders to customers as to payment due.

§ Input customers’ data into the system with error-free efficiency.

§ Regulate ability to meet key compliance requirements

§ Generate and conduct yearly performance reviews.

WENDY’S CORPORATION RICHMOND, VA 2001-2004

Co-Manager

§ Managed shift operation on a daily basis.

§ Successfully confront and resolve customers’ issues.

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§ Increased customers’ loyalty through excellent customer service.

§ Generate and maintain employee schedules for over forty individuals.

§ Generated weekly Profit & Loss (P & L) reports.

§ Maintain weekly contact with vendors in regards to inventory and billing.

§ Handled and maintained large cash f low.

LUTHERANS MEDICAL CENTER BROOKLYN, NY 1998-2001

Patient’s Administrator

§ Organized charts on a daily basis in accordance with the hospital’s policy and procedures.

§ Prepared folders and maintained records for newly admit ted patients.

§ Updated patients’ accounts and insurance information on a daily, weekly and monthly basis.

§ Created and verified claim numbers by communicating with various insurance companies.

§ Provided efficient, professional and comforting customer service to the patients.

§ Handled incoming as well outgoing calls for a busy medical unit.

Education

MEDGAR EVERS COLLEGE

BROOKLYN, NY

BUSINESS ADMINISTRATION

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