Customer Service Data Entry

Denine T. Hines

PROFESSIONAL SUMMARY

. OVER **+ YEARS OF EXPERIENCE IN DATA ENTRY.

. Pick up and process incoming mail, Entered over 200 home inspections for

Nationwide Insurance verifying and checking for hazards materials.

. Updated data bases per company policies and procedures Sales & Product

Placement.

. Processed Insurance verification and pricing foods in system for McCabe

Quality Foods.

. Processed freight billing for Ferguson Corporation.

. In call center environment overseen accounts, educated customers on how

to keep accounts in good standing.

. Per customer request, combined and open new accounts, sold credit cards

and depending on customers' needs offered different loan options.

. Research and assist internal clients with their inquiries.

. Determine validity and compensability of the claim by investigating and

gathering information regarding claims and applied correct HCPCS codes

according to standards.

. Adhere to client guidelines and participated in claims review as needed.

. Processed Foreign & Domestic Wire Transfer (giving Rates, Foreign

Exchange)

. Processed Insurance verification and pricing foods in system for McCabe

Quality Foods.

. Handled escalated issues, route, maintain and track outstanding servicing

requests and provided thorough follow up.

. Processed and Shipped Medical Records.

. Team Support Patient Care Rep, prepared charts, filled, assigned medical

record numbers.

. Efficient in Microsoft Office Products: Excel, Access, Word, Power Point,

Outlook.

. Office Skills: Typing 60 wpm/Alpha-Numeric Keystrokes of 11,000 strokes

per minute.

. Keeping confidentiality and filing confidential information.

. Research requisitions and document verifications.

. Other Programs used: Oracle, Peach Tree, Great Plains Integrated System,

Trilogy.

TECHNICAL EXPERIENCE

MS OFFICE, MS WORD, MS EXCEL, MS POWERPOINT, MS OUTLOOK, MS ACCESS, TYPING

60 WPM/ALPHA-NUMERIC KEYSTROKES OF 11,000 STROKES PER MINUTE

PROFESSIONAL EXPERIENCE

RICOH, BELLEVUE, WA/ BEAVERTON, WA APR 2013 - PRESENT

Document Specialist

. Key and scan medical records.

. Image verification.

. Research requisitions and document verifications.

. Data entry.

Adecco/Ajilon/Accounting Principles, Seattle, WA/ Beaverton, WA

Nov 2011 - Apr 2013

Medical Mail Room Scanner/Data Entry

. Keyed and scanned records.

. Streamlined graphic images via live-to-local and statewide webpage's.

. Updated data bases per company policies and procedures Sales & Product

Placement.

Spherion Staffing, Tigard, OR Sep 2003 - Oct 2008

Data Entry/Customer Service/Resource Room Coordinator

. Pick up and process incoming mail, Entered over 200 home inspections for

Nationwide Insurance verifying and checking for hazards materials.

. Inputted notes for underwriters.

. Provided daily support of being a mediator along with daily building

skills for at risk youth.

Ajilon Finance, Portland, OR Jan 2006 - Jun 2006

Freight Biller/Data Entry

. Accounts Payable for McCormick & Schmidt.

. Processed Insurance verification and pricing foods in system for McCabe

Quality Foods.

. Processed freight billing for Ferguson Corporation.

US Bank, Gresham, OR Dec 2003 - Jun 2004

Personal Banker I

. In call center environment overseen accounts, educated customers on how

to keep accounts in good standing.

. Per customer request, combined and open new accounts, sold credit cards

and depending on customers' needs offered different loan options.

Charles Schwab, San Francisco, CA Apr 2000 - May 2001

CSR /Brokerages Rep

. Answered questions and process requests regarding Schwab account

applications, account update requests as well as client correspondence.

. Assessed and resolved client issues that relate to retirement, trust and

estates, helping them navigate Schwab products and services.

. Delivered unparalleled value and outstanding service to our clients in

order to build and maintain client loyalty.

. Research and assist internal clients with their inquiries.

. Interacted with other team members to assist in attaining individual,

team and department objectives.

. Managed multiple tasks effectively by balancing high productivity with

excellent service quality.

Corvel Corporation, San Francisco, CA Apr 1999 - Apr 2000

Workers comp Medical Biller (Knowledge of CPT, ICD9, HCPCS Codes)

. Received and acknowledges the claim.

. Determine validity and compensability of the claim by investigating and

gathering information regarding claims and applied correct HCPCS codes

according to standards.

. Established reserves and authorize payments within reserving authority

limits.

. Communicate claim status with the customer and injured workers.

. Adhere to client guidelines and participated in claims review as needed.

. Developed and maintained professional customer relationships.

Bank of America, Concord, CA Apr 1998 - Apr 1999

Data Entry/Customer Service

. Processed Foreign & Domestic Wire Transfer (giving Rates, Foreign

Exchange).

. Offered new products information for the fulfillment of requests by

answering calls.

. Provided account manager support for all aspects of the servicing.

. Handled escalated issues, route, maintain and track outstanding servicing

requests and provided thorough follow up.

. On occasion made outbound calls as necessary to solve issues.

Visiting Nursing Association Sep 1993 - Jul 1995

Office Coordinator/Medical Records/Mail Room

. Processed and Shipped Medical Records.

. Team Support Patient Care Rep, prepared charts, filled, assigned medical

record numbers.

. Processed mail.

EDUCATION

B.S. HEALTH CARE MANAGEMENT

Centura collage. 2014

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