Customer Service Sales

Mark M. Wawrzeniak

*** ******** **** *****

Pittsburgh, PA 15236

412-***-**** Wireless

***********@*******.***

http://www.linkedin.com/in/markwawrzeniak

SUMMARY

Accomplished and well-rounded senior recruitment professional with

extensive experience in multiple industries including financial services

and telecommunications. Background includes experience in general

management, sales management, customer service, operations and recruitment.

Recognized as a strong individual contributor and leader, with an ability

to develop and execute strategies through a deep understanding of business

goals and challenges, with exceptional organizational and communication

skills.

CORE COMPETENCIES

. Sourcing and Recruitment

. Sales/Customer Service Excellence

. Budgeting and Outcome Achievement

. Team Building and Mentoring

. Results Oriented Change Agent

. Problem Solving/Process Improvement

PROFESSIONAL EXPERIENCE

PNC Financial Services, Inc. - Pittsburgh, PA

2010- 2013

AVP. Senior Executive Recruiter, CDR

Accountable for recruitment and on-boarding of senior level executive

employees. Facilitated the recruitment activities for multiple positions

and the LOB's. Actively led talent development strategy including sourcing

and recruitment; providing recommendations and on-going database management

for PNC's senior leadership groups.

. Placed 55 new senior level hires the past two years in Retail,

Operations, Treasury Management, Technical, Marketing, Wealth Management

and Strategic Initiatives. (42% diversity hires in last two years).

. In 2011, had a 100% closing ratio for the year on candidate acceptance.

. Received 6 Spotlight Awards for business excellence the past two years.

. Nominated to represent Executive Recruiting on the PNC Diversity Council

where I helped develop PNC relationships with the Hispanic and African-

American employee groups.

. Developed "close knit" relationships with HRBP's and Senior Leaders

conveying team continuity and timely hiring of new PNC executives.

Management Recruiters International - Pittsburgh, PA

1997-2010

Managing Partner/Owner

Purchased 50% of an MRI franchise specializing in recruiting high-tech

candidates in the

telecommunications and data communications industries. Clients focused

were major

switching and routing, fiber-optic, wireless, and wireline companies.

. Grew annual personal revenue to 250K earning top billing status at MRI.

. Hired, trained and mentored six in house recruiters who helped franchise

grow to over 1 million in annual revenue.

. Had only one candidate churn in 90 day guarantee period in 13 years.

American Paging, Pittsburgh, PA

1995-1997

Area General Manager

Appointed to manage all departments including sales, customer service,

and operations for the wireless paging network in Pittsburgh. Scope of

responsibilities included sales, operational process improvements, new

credit and client implementation, client relations, and mentoring.

. Revamped the business completely from a price leader sales approach to a

value add market leader.

. Eliminated unprofitable sales channels in telemarketing and poor customer

profile selling.

. Changed the customer credit policy to dramatically reduce bad business

expense of $50,000/monthly.

. Implemented new equipment sales program achieving a one year turnaround

of $104,000 in profit.

. Implemented direct mail retention program securing over 3,000 renewal

contacts in 1995.

. Trained all employees on sales differentiation and 100% customer

satisfaction.

McCaw Communications, Pittsburgh, PA and Dallas, TX

1988-1995

Retail /Dealer Manager, Pittsburgh and General Manager, Dallas

Hired to start new retail channel at the cellular start-up for new non-

wireline carrier at McCaw,

(Cellular One) where I implemented retail sales into the May Company

(Kaufmann's), The Appliance Store, Best Buy, and Automotive Dealers.

Promoted in 1990 to mega market in Dallas with complete General

Management responsibility of a start up paging office.

. Signed 20 new authorized retailers/dealers in 2 years increasing sales by

60%.

. Created retail "Partnership for Profit" program designed to help

retailers focus on the new cellular industry.

. Managed 45 employees in new Dallas office expanding to Arlington and Ft.

Worth office locations in the Metroplex.

. Became Change Management expert in Service Excellence philosophy of 100%

Employee and Customer Satisfaction.

. Had nation's lowest employee and customer churn rate.

. Achieved 100% in KPI's for 4 years on Net Revenue, CFBM, CFAM, Capital

Efficiency and Churn.

MCI Airsignal, Pittsburgh, PA

1982-1988

Sales/Branch Management

Initial career position out of college where I started in telemarketing

then moved into sales, sales management and became the branch manager.

Supervised 30 employees in sales and customer service.

. Four time Circle of Excellence Winner

. 1984 National Sales Representative of the Year (1st Place Inner Circle)

EDUCATION

. Bethany College, Bethany, WV; Bachelor of Arts, Communications

. Member of Sigma Nu Fraternity

PROFESSIONAL AFFILIATIONS

. Member of Alpha Pittsburgh and The African American Business Resource

Group

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