Customer Service Staff

Shivonne Cort

*** ************ ****** ********, ** 11207

Phone: 347-***-**** Email: ***********@*****.***

Objective: To secure a position with a well established organization with a stable environment

that offers career advancement.

Experience:

Tri-Borough Homecare

01/2011-02/2014

Service Coordinator Liaison (10/2011-Present)

Brooklyn, NY

• Compile and condense files for program participants.

• Oversee the timely and appropriate completion of TBI Waiver documentations, such as service plans, reports

and case notes.

• Schedule Appointments for participants with Service Coordinators, Nurses and Providers.

• Submit all hourly documentation and communications to necessary providers.

• Daily Correspondence with other Waiver providers.

• Work with Administrative staff to strategically plan and develop of company initiatives.

• Ensure that all required documentation and semi-annual service reports are completed in accordance with

deadlines and distributed to appropriate agencies and staff.

• Update and maintain Coordination files for participants according to the regulations of the TBI Wavier.

• Coordinate weekly Clinical Team meetings.

• Assist in annual performance evaluation for the HCSS staff.

• Create training manual for HCSS staff.

• Create and maintain staff schedules.

Intake Coordinator (06/2011–10/2011)

• Verify patient’s personal information and fill out all intake forms.

• Obtain all orders from the doctors concerning the patients.

• Maintain all appropriate logs related to the operation.

• Verify the doctor’s license and NPI numbers.

• Email and fax necessary paperwork to providers and New York State.

Human Resources/ Office Clerk (01/2011 – 06/2011)

• All aspects of the filing system.

• Created spreadsheets for HR personnel.

• Input data in the Home Health Aide registry.

• Complete the Home Health Aide profiles to send to the vendors.

Macy’s

10/2010 – 01/2011

Sales Associate

New York, NY

• Responsible for: cash and credit transactions; adjustments; sends; returns and opening instant credits.

• Ensured selling floor was recovered for customer satisfaction as well as handled merchandise replenishment.

• Excellent customer service skills including: customer engagement, problem solving and. shortage control.

Tri-Borough Homecare

06/2003 – 09/2008

Summer Intern/ Office Clerk

Brooklyn, NY

• Screened all incoming patient and provider inquires for appropriate referrals.

• Assisted Human Resource staff on special projects.

• Coordinated all necessary documentation required for clinical review.

• Created new employee files.

Education:

Ashford University Online

Expected Graduation Date 01/2017

Major: Communication Studies

GPA 3.2

Computer Skills:

Working knowledge of Microsoft Word, Excel and PowerPoint, the use of HHA Exchange (which is an operational

system used together with different accounting systems to manage their internal and external employees).

References available upon request

Contact this candidate