Customer Service Office

James Hernandez

One Jefferson Parkway, Lake Oswego, OR 97035 361-***-**** ********@*****.***

CAREER OBJECTIVE

Seeking a full-time entry-level supervisory or leadership position

SKILLS PROFILE

• Four (4) years of experience working in higher education Recruitment, Admissions, Financial Aid, and Advising

• Proven ability to Supervise and train employees in office procedures and requirements, customer service,

communication skills and campus knowledge.

• Advanced user of Banner, Social Media, ARGOS, and Microsoft Office (Word, Excel, PowerPoint, and Outlook);

Experience with Website Management and familiar with Java and HTML

• Elementary Spanish language skills

EDUCATION

The University of Texas at San Antonio, San Antonio, TX Graduated: August 2011

Master of Public Administration

• GPA: 3.13

• Graduate Certificate in Nonprofit Administration and Leadership

• New MPA student Scholarship recipient

St. Mary’s University, San Antonio, TX Graduated: May 2009

Bachelor of Art in Political Science

• GPA: 3.68 (Cum Laude)

• St. Mary’s Presidential Scholarship recipient

HIGHER EDUCATION EXPERIENCE

Senior Advisor – Alamo Colleges – San Antonio, TX July 2013 –

Present

• Recruit prospective students by communicating the benefits of education to them electronically, by mail and in

person as requested by the student or family

• Lead and coordinate campus tours for groups up to 500 which resulted in increased enrollment and public image

of the Alamo Colleges within the community

• Supervise work study students, employees and assists in training of new employees within the office

• Coordinate and implement College Connection program such as presentations, orientations, application

assistance, financial aid assistance, advising and registration which directly contributes to enrollment of 5,000

students annually

• Advise more than 2,000 students on admissions process for college each year

• Manage Office of Student Recruitment website which lead to increased attendance at programs by 40%

Financial Aid Specialist – Alamo Colleges – San Antonio, TX September 2012 – July

2013

• Awarded and prepared state reports for Texas Grant and TEOG which totaled over $1 Million

• Advised and guided students concerning application requirements for state, federal, and institutional programs

• Supervised work study students and subordinate employees during office hours and was available for questions

• Evaluated students’ transcripts in banner to determine grant/loan eligibility

• Created and implemented procedures for verification, inquire and incomplete file processes which decreased

processing and training time

Admissions Specialist II – Texas A&M Kingsville – Kingsville, TX April – August 2012

• Evaluated domestic and foreign transcripts to determine acceptance based on student scores and rankings

• Processed admission applications electronically and on paper for domestic and international students and

highlighted irregularities for review by a supervisor

• Converted foreign grading systems to United States grading system with credentialing and conversion charts

GRADUATE EXPERIENCE

Internship – San Antonio Public Library Foundation – San Antonio, TX June – August 2011

Graduate Assistant - The University of Texas at San Antonio – San Antonio, TX October 2009 – August 2010

COMMUNITY SERVICE

Volunteer – FAFSA Assistance, Alamo Colleges – San Antonio, TX 2013 – 2014

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