Customer Service Manager
Resume:
Merlyn Gonzalez
West Palm Beach, FL 33415
******************@*****.***
Objective:
Customer service position/ Office assistant.
Skills:
Motivated and self-driven with over 4 years of customer service experience.
Personable and flexible, work well with co-workers
Skilled at building great relationship with customers/clients
Always on the look for any new way to do better job and offer a better service
Customer Service Experience:
Assistant Manager at Traffic Shoes at the Wellington Mall
Duties: Customer Service, Sales, Payroll, Stocking, Inventory
As an assistant Manager, I kept my Bi-weekly payroll on track to avoid any confusion. Every Monday morning inventory was done
within the scheduled hours. Helped and motivated my Co-workers in any possible way in order to complete our weekly goal.
Followed every single rule by the book and always listened to what I was told from my store manager.
Welcomed each single customer with a warm attitude ad helped them in every possible way. My main goal was not only to give
them what they came looking for, but make sure they left satisfied with the product and the service. With this I will not only make
sure they left happy, but also that they would not hesitate on coming back to our store.
Account Manager at Inbox Direct
Duties: Manage payouts, offers and client updates.
Keeping in contact with client and answering them back within the hour to avoid miss communication.
Responsible for any update during and off work hours.
Always updating any new changes to our teams.
Followed every single step there is to not miss any small details to avoid any problem.
Work History:
Inbox Direct 12/2011- present
Traffic Shoes 04/2012-12/2012
Previews available upon request
High School Graduate from Forest Hill High School
Currently studies: CPT at NASM
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