Customer Service Data Entry

Teneshia Crockett

Very Optomistic

Charlotte, NC

********.********@*****.*** - 704-***-****

WORK EXPERIENCE

Appointment Scheduler

Centralized showing - Charlotte, NC - March 2014 to Present

Responsibilities

Assist real estate agents with scheduling showings. Assist with any questions in reference to a listing, Assist

any agent that comes in contact with CSS. Inbound and Outbound calls.

Accomplishments

I have been an asset to the company I go above and beyond to get the job done.

Skills Used

Customer Service communicating daily. Data entry as well as Effective listening. Dealing daily with Microsoft

and Excel.

Medical Benefits Specialist

AmerisourceBergen (Aerotek) - Charlotte, NC - April 2013 to February 2014

Responsibilities

Called Insurance companies to verify Benefits

Sent notes to the Doctors Office

Familiar with Tier four Drugs

Accomplishments

I helped someone everyday get there medication that was really sick.

Skills Used

The ability to multitask and formulate a letter to the doctor in a certain formate

Team Lead over 8

United Recovery Group LLC - Charlotte, NC - June 2010 to April 2013

Charlotte NC Collections Agency June2010-April2013

• collect 20,000 with a 9,500 goal.So any amount over 9500 I would recieve 25% as bonus commission

• Team Lead over 8 to 12people and moniter liqudation reports

• Created database and spreadsheets that improved inventory managment and reporting

• Daily process and modify payments

• Skip data search and fdic trained

• the ability to multitask and demostrate excellent comminication skills

• call center, Inbound and Outbound Calls

• Collect on different type of Loan Accounts Or Credit Cards

Food Prep and cash handling

Carowinds -Fortmill SC - February 2005 to August 2009

Amusement park Seasonal Feb.2005-Aug.2009

• Provide friendly and effiecient customer service skills in a timely fashion

• Food Prep and cash handling

• Opening and closing the store

• production monitering store products and cleaning the store

• Nick Kiosk was a retail store that also sold food on the other side

Receptionist, Greeting and assisting clients on the daily basis

Salon Se Swa - January 2007 to September 2008

Answering phones and tallying tickets from the stylist to determine their commission

• Shampoo Tech

• Appointment setting and Nightly auditing

• Laundry of soiled towels and Filling product bottles

EDUCATION

Associates in Criminal Justice

Central Piedmont Community College

August 2009 to June 2012

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