Customer Service Training

JOHN MORRIS

** ***** ***** ****, ********, SE* *PH

Tel: 020*-***-**** Mobile: 077********

Email **********@*****.**.**

PERSONAL PROFILE:

A proactive and conscientious individual, with over 25 years' experience of

operating various types of industrial machinery including, power press,

sandblaster, plastic injecting, and polishing machines.

I have a flexible and adaptable approach to work, and I can learn new

skills quickly.

I have a can-do attitude and I can work effectively in a team or on my own

initiative.

Seeking work where I can utilise my skills and experience to make a

positive contribution to your organisation.

KEY SKILLS:

* Good knowledge of Health and Safety regulations

* Has the experience to assess risks accurately and prevent accidents

* Good customer service skills

* Strong communication skills, verbal

* Can follow instructions accurately

* Good team working abilities

* Good organisational and time management skills

EMPLOYMENT HISTORY:

Shop Assistant/ Warehouse Operator British Heart Foundation, Woolwich

Oct 2012 - July 2013

. Greeted and welcomed customers, ensuring they had a pleasant shopping

experience

. Answered and dealt with customer queries in-store

. Liaised with other stores with regards to obtaining merchandise for

retail

. Responsible for pricing merchandise and displaying it on the shop floor

. Steamed clothes and prepared them for sale

. Kept the store clean and tidy and ensured it was a safe environment to

work and shop in

. Handled cash

Refuse worker Manpower, Woolwich Jan 2009

- Oct 2009

* Responsible for managing the collection of household and business waste

within a set region

* Collected bins and loaded them onto the refuse truck using manual control

mechanisms

* Made certain dustcarts were fully operational and safe to use

* In charge of the rounds' paperwork and equipment keys

* Inspected and serviced equipment, ensuring Health and Safety Guidelines

were adhered to

* Sorted waste materials to facilitate effective recycling

* Used critical thinking strategies to analyse potentially hazardous or

dangerous situations

Machine/ Press Operator HMS Tower Mint, Camberwell July

1987- Dec-2008

* Worked for Her Majesty's Minting Service using the coin press

* Handled precious metals, such as gold, silver and platinum

* Guaranteed that all coinage was prepared in accordance to HMM purchasing

guidelines

* Assembled and packed coins ready for allocation and distribution

* Used the mint polisher to ensure all coins were polished prior to

circulation

* Responsible for the overall maintenance of production machinery

* Trusted premises key holder, responsible for opening, closing and

safeguarding the company against the risk of fraud

* Accountable for counting, allocating and the distribution of coins to

other departments

* Responsible for the seasonal production and distribution of edible coin

merchandise

* Operated the chocolate press

TRAINING & EDUCATION:

Oct 2010 - Present Action for Employment (A4E) - Skills

Development Training

. Literacy Skills

. Employability Skills

. Computer Training

Sep1981- Jun198 Manor Mead School Plumstead - General Education

INETRESTS AND HOBBIES:

I enjoy doing household DIY jobs for family and friends, such carpentry,

painting and decorating. I also love the outdoors, so gardening is a real

treat for me. I like keeping fit by swimming, going to the gym and riding

my bike. Family is important to me as is socialising with friends and

taking care of my pets.

REFERNCES AVAILABLE UPON REQUEST

Contact this candidate