Customer Service Administrative Assistant

Precious Smith 917-***-****

** **** ***** ******, *** York, NY 10029 ***************@*****.***

Professional Profile

With a B.A. in Sociology, I have aided to help others of all different age ranges over the last 5+ years. From youth

development to customer service to social services, my skill set allows me to work in any environment and be

successful.

1. Proficient in Microsoft Word, 2. Attention to detail

PowerPoint, and Excel 1. Well organized

1. Time Management

Professional Experience

SCO Family of Services, Brooklyn, NY

February 2014- Present

Counselor (Child Care Worker)

Responsibilities:

1. Assist young mothers and children with independent living skills in order to enhance their

outcome of success after transition out of program

1. Properly document information in progress notes, case records and various reports to

ensure the safety and compliance of residents within program

1. Mediate escalating situations between residents so that no participants are physically

injured or hurt in any manner while in or outside program

Tremont United Methodist Church, Bronx, NY

September 2013- February 2014

Administrative Assistant

Responsibilities:

2. Managed all participants’ documents and paperwork in an organized filing system to make

easily accessible

2. Delivered vital information concerning participants, parents and staff via phone, email and

personally in a timely fashion so that all were knowledgeable of events

2. Greeted and assisted visitors, prospective participants and parents with all inquiries,

questions and concerns about program

Police Athletic League, Bronx, NY

July 2013- August 2013

Group Leader

Achievements:

1. Won 1st place in Culture Day Competition between other PAL sites

1. Won 2nd place in Chant Battle

Responsibilities:

3. Created and facilitated curriculum based educated games in order to assess and improve

participants’ math, reading, spelling and writing levels

Precious Smith •917-***-****•***************@*****.***

3. Engaged youth in therapeutic like sessions to allow freedom of expression about other

youth as well as staff without confrontation

3. Designed fun academic lesson plans for 3rd and 4th graders to ensure retention of

information learned during the school year

Harlem Children’s Zone, New York, NY

December 2011- March 2013

Program Aide/Student Advocate

Achievements:

2. Created a visual timeline of Harlem for semi-annual Exhibition Night

2. Placed 1st, 2nd and 3rd in various athletic categories during Armory Olympics

Responsibilities:

4. Devised and facilitated workshops for middle school youth in order to convey the

importance of topics such as personal hygiene, domestic violence, teen pregnancy and

STD/HIV awareness

4. Temporarily acted as student advocate and met with participants in a one-on-one setting to

develop individual plans to ensure youth stay on track academically and graduate on time

4. Lead fitness routines and workout sessions in order to physically engage youth in program

and encourage healthy body image

Co-facilitated nutrition/cooking workshops to promote healthy living which

resulted in youth creating original recipes in a cumulative cookbook

Education

Hartwick College, Oneonta, NY

Bachelors of Arts in Sociology

May 2011

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