Project Manager Customer Service

LeVeeta D. Barker

216-***-**** ***** Turney Road Maple Heights, OH 44137

*******.******@*****.***

MBA professional with excellent track record in training and project

management.

Qualifications

. Successfully:

o Taught: Basic and Advanced Computer Software Applications, Accounting,

Office Management, Principles of Marketing, and Web Development

o Developed training materials that maximized student's learning

o Explained complex concepts in an easily understandable manner

o Transferred Knowledge

o Taught Diverse Groups of Students

o Managed Classrooms

o Developed student-focused teaching strategies and materials

technical skills

Blackboard Instructure Canvas Salesforce IBM

Blueworks Lotus Notes HTML Java MS Office MS Project MS Windows

SharePoint (MS FrontPage) MS Visual Studio MS Visio Microsoft SQL

Server

Professional experience

11/12 - 6/14

Client: SIRVA, Inc. - Independence, OH

IT Project Manager

Trained and provided software support on commercial software applications.

Implemented standard and custom technologies (including deployment to

mobile devices) to international and domestic clients.

. Provided training on new software enhancements and releases.

. Responsible for resolve of level 2 helpdesk requests for Domestic and

International Client Directors.

. Managed cross functional team of Developers, Business Analysts, and

Quality Assurance professionals.

. Liaison between technical and non-technical personnel.

. Accomplished objectives by forecasting requirements, strategically

planning, and evaluating project activities.

. Set and continually managed project expectations with team members and

other stakeholders.

. Identified trends, anticipated project roadblocks, and proactively

resolved conflict to improve project success.

. Documented system issues and worked with upper management to resolve.

. Tracked, prioritized, and managed new functionality (change) requests

received by stakeholders.

. Ensured friendly user interface and client satisfaction with systems

solutions.

12/10 - 5/12

Client: Federal Aviation Administration (FAA) Headquarters (Department of

Transportation) - Washington, DC

Senior Project Manager

Led agency wide complex software (standalone and web based) development

projects through the software development life cycle (SDLC) within

timeline, scope, and budget.

. Led roll-out of Instant Messenger on BlackBerry handheld (mobile)

devices.

. Performed operational assessments of applications, new hardware, software

settings/configurations, and system inter-operability.

. Composed and delivered training materials to end-users.

. Successfully initiated, planned, executed, and provided ongoing support

for software application projects.

. Responsible for customer/vendor management, escalation management, and

customer relationship-building.

. Created test scripts and performed test cases during quality and

assurance (QA) phase.

LeVeeta D. Barker

Page 2 of 3

Client: Federal Aviation Administration (FAA) Headquarters (Department of

Homeland Security) - Washington, DC

Senior Project Manager (Continued)

. Managed cross functional teams of contractors and subcontractors to

include: Developers, Engineers, Business Process Re-engineers, and

Trainers.

. Researched and resolved problems related to automated applications.

. Facilitated team meetings with multi-functional project representatives,

maintaining project plan, reporting and overall project tracking (to

include risks and issues, if applicable).

. Developed IT applications specifications/requirements and ensured proper

implementation.

. Ensured project team performed work using IT methods and techniques to

research, design, develop, test, and maintain computer systems and

programs.

. Achieved operational objectives by contributing information and

recommendations to strategic plans and reviews.

. Participated in design and implementation of SharePoint to encourage

collaboration across the organization.

. Coordinated project deployments with Messaging Services Program Office,

Regional Messaging. Administration Teams (RMATs), Messaging Services Line

of Business (LOB) Points of Contact (POCs), and general customer base.

4/09 - 9/10

Client: Transportation Security Administration (TSA) - Arlington, VA

Project Manager/Requirements Analyst

Successfully managed portfolio of advanced technologies projects ($4.6

million) in support of Program Management Office (PMO) within timeline,

scope, and budget using advanced concepts and tools.

. Responsible for customer/vendor management, escalation management,

customer relationship-building.

. Developed project management materials such as: project plans, contract

management plans, schedules, transition plans, project status reports,

quality assurance surveillance plans, and risk mitigation plans to help

monitor the adherence to contract requirements.

. Assisted Contracting Office Technical Representative (COTR) in the

development of procurement request packages and technical evaluations.

. Tracked logistics and project milestones using project management

technologies

. Established and managed relationships with Contract Officer Technical

Representative (COTR) and customers.

. Ensured requirements were met by vendors.

. Assessed and reported implications of schedule change in project.

. Provided management with project communications and other tools to

complete deliverables.

2/98 - 3/09

Star Glass and Fine Art, Inc. - Bedford, OH

Project Manager/Business Development Manager

Managed 8-10 projects simultaneously within scope, timeline, and under

budget.

. Established and maintained positive vendor and stakeholder relationships.

. Oversaw P&L responsibility for portfolio of projects.

. Prepared and managed annual budgets, performance metrics, provided

financial reporting, and project status reports to share with internal

and external stakeholders.

. Negotiated and secured contracts with corporations and municipalities in

excess of $550,000.

. Performed feasibility studies: analysis, development, and implementation

plans.

. Monitored team's adherence to project protocol and scheduled timeline for

project completion.

. Analyzed business plan and redirected projects to deliver profitable

outcomes.

. Accomplished labor management/human resource objectives by recruiting,

selecting, communicating job expectations, training, scheduling,

coaching, and disciplining employees.

. Created and managed databases to assist in assuring high quality

deliverables.

. Participated in proposals for new business opportunities and contract re-

competes.

LeVeeta D. Barker

Page 3 of 3

Training experience

9/08 - 3/09

Cuyahoga Community College - Highland Hills, OH

Adjunct Business Instructor

. Responsible for curriculum development and instructional materials.

. Taught (provided training) Principles of Marketing and Office Management

course.

6/06 - 3/09

Remington College - North Olmsted, OH

Adjunct Business Instructor

. Responsible for the creation of curriculum and instructional materials.

. Taught (provided training) Business courses (Entrepreneurship, Office

Management, Operations/Production/Project Management, Financial

Management, and computer software applications).

6/91 - 8/95

BP America, Inc. - Cleveland, OH

INROADS Intern - Performed diverse duties for world-leading energy and

chemical company.

Market Researcher/Customer Service Assistant

. Handled incoming customer inquiries, researched data and created methanol

cost/price history spreadsheet and organized tax database using customer

tax exemption certificates.

Marketing Scanning Unit Assistant

. Worked with managers to research, plan, and install scanning units in BP

convenient stores throughout Ohio.

Marketing Associate

. Improved cash application target rate for department.

. Contacted 325 company representatives resulting in an estimated margin

potential of $372,000 per year.

Assistant Chemist

. Worked in laboratory assisting in the development of a new plastic

formula.

Market Researcher

. Analyzed manager/customer interactions to ensure quality customer

service.

Education

. Master of Business Administration, ASHLAND UNIVERSITY, Ashland, OH

. Bachelor of Business Administration, OHIO UNIVERSITY, Athens, OH

Additional Courses/Certificates:

. Test and Evaluation

. Performance-Based Services Acquisition

. Life Cycle Cost Estimate Workshop

. An Introduction to Acquisitions

. Introduction to Logistics-Delivering a Supported Product

. Department of Transportation (DOT) - Security Awareness Training (SAT)

and Privacy Awareness Training

clearance, honors, and Community Activities

. Secret Clearance (DoD)

. Delta Sigma Theta Sorority, Incorporated (lifelong community service

oriented organization)

. Delta Mu Delta National Business Honor Society

. Former Executive Board member of Ohio University Women's Alumnae Chapter

of Greater Cleveland

. Advisory Board member of The University of Akron-Summit College-Business

Technology Department

Contact this candidate