Customer Service Assistant

Mercedes B. Dongen Curriculum Vitae

*** ** ******* **., **** St. Lucie, FL. 34983 772-***-**** *********@*******.***

Objective:

I graduated from the University of Miami with a bachelors in microbiology & immunology and a minor

in public health this past spring. I’ve always had an interest in the field of healthcare and research,

particularly within the laboratory setting. I do plan on furthering my education and I am seeking an entry

level laboratory, or laboratory-related, position with opportunity for advancement. I am wanting to start

my career with a company that I can remain with long-term, that offers opportunities in both research and

diagnostics.

Education:

BACHELORS OF SCIENCE EARNED: 9 MAY, 2014 UNIVERSITY OF MIAMI – CORAL GABLES, FL.

Major: Microbiology & Immunology

Minor: Public Health

Related coursework: Microbio Lab, Organic Chem II Lab, Special Projects in Bacterial Pathology, 24 + credits of microbiology

and immunology course work.

PHLEBOTOMY TECH CERTIFICATION MAY – JUNE 2011 PARAMOUNT TRAINING SERVICES – FT. PIERCE,

FL.

Phlebotomy Tech (NRCPT) training course.

Related coursework: Specimen Collection, Specimen Handling, Medical terminology, Biohazards and Safety, Legal Issues and

Patient Rights.

ASSOCIATES EARNED: MAY 2011 INDIAN RIVER STATE COLLEGE – FT. PIERCE, FL.

Major: Biology

Related coursework: Biology I/II Labs, Chem II Lab, Organic Chem I Lab, Microbio Lab, basic Computer Science

Skills, Abilities, & Qualifications:

I’m familiar with laboratory safety standards and guidelines, have had experience with basic laboratory

apparatuses and equipment, and also have some familiarity with streaking, staining, and a few

biochemical tests. Thus far, the majority of my laboratory experience has been mainly through lab

courses; where I have performed independently and at the top of my class. I have, however, volunteered

as a student research assistant in a BSL2 lab in the microbiology department of UM’s Miller campus. I

worked on assigned special projects in bacterial pathogenesis under Dr. Gregory Plano. I performed a

series of assays using 96-well plates. There I gained experience in centrifuging and using the

spectrophotometer. I was responsible for the handling, storage, and manipulation of the bacteria and the

proteins used. I was also responsible for the making and measuring of solutions and the maintenance of

the laboratory area and equipment used. I was also a volunteer research assistant for the UM’s School

Nursing and Health Sciences; and was responsible for the quality assessment and entry of data into excel

for participants in a HIV/AIDs study and for the transcription of recordings from a transgender study.

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EXPERIENCE

Course related Laboratory experience

Research Assistant at a BSL2 Lab - January 2014-May 2014

Public Health Research Assistant – June 2013-December 2013

Previously completed a phlebotomy course.

SKILLS

96 well plate assays – plating and reading plates with Various microbial identification/testing procedures;

spectrophotometer including: differential stains, smears, biochemical tests,

Handling, storage, and manipulation of bacteria and etc.

other proteins used. Western blots

Plating of bacteria and storage of cultures Wet Mount & Hang-drop Method

Making/measuring solutions and broth Centrifuge

ELISA Taking patient vitals

Spore Staining Venipuncture

CPR and AED Dermal puncture

Throat and nasal swabbing Customer service

Data entry

Basic Programs: Intermediate proficiency in MS Word, MS Excel, and PRISM.

LICENSES/CERTIFICATIONS

Citi Program

-Course in the “Protection of Human Research Subjects”

-Course in the “Responsible Conduct of Research” – “Social and Behavioral

Research”

American Heart Association BLS for Healthcare Providers

-Effective Date: 05/17/2012 - 05/2014

Volunteer/Internships:

Title: Institution: Length: Responsibilities:

Working on special projects in

bacterial pathogenesis for course

credit.

UM MILLER SCHOOL OF

Project on Ail binding to vitronectin:

MEDICINE:

RESEARCH JAN 2014 – MAY Completed a series of assays using 96-

MICROBIOLOGY &

ASSISTANT/STUDENT 2014 well plates, measuring the binding of

IMMUNOLOGY

Ail from Y. pestis and E. coli to

DEPARTMENT

vitronectin.

Transcription of recordings for a

UM SCHOOL OF

transgender study– transcribe

RESEARCH NURSING & HEALTH

OCT 2013 – DEC participant/interviewer data from a

ASSISTANT/VOLUNTE SCIENCES: EL CENTRO

2013 recorded interview.

ER RESEARCH

DEPARTMENT

RESEARCH UM SCHOOL OF MAY 2013 – JULY Data entry and quality assessment for

ASSISTANT/VOLUNTE NURSING & HEALTH 2013 an HIV/AIDs MSM study –

ER SCIENCES: EL CENTRO assessment and entry of data collected

RESEARCH from participants into Microsoft Excel

DEPARTMENT

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Previous Employment:

TUTOR THE LITTLE LIGHTHOUSE FOUNDATION OCT. 2013 – MAR. 2014

FCAT based tutoring for sixth graders.

TUTOR UNIVERSITY OF MIAMI - AMERICA READS PROGRAM NOV. 2012 – JULY 2013

Reading tutor at Coral Gables Elementary for grades K-3 during the school year.

Tutor/counselor at South Miami Community Center for the summer camp – responsible for the first graders.

STORE ASSOCIATE T.J. MAXX AUG. 2008 – JULY 2011 / JUNE 2012 – OCT. 2012

Customer service, Jewelry Dpt, Cashier, Layaway, merchandise/display sales floor. Front desk supervisory when needed.

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