Customer Service Manager

Charles Howard

**** ****** ***** *************, ** 18031 908-***-**** ************@*******.***

Objective

Payroll Manager/Supervisor position allowing for parlay of demonstrated organization, customer service, communication, and

project management skills proven by 17 years of experience.

Profile

Motivated, personable business professional, flexible and versatile – able to maintain a sense of humor under pressure. Poised

and competent with demonstrated ability to easily transcend cultural differences. Thrive in deadline driven environments.

Excellent team building skills.

Skills Summary

Project Management Computer Professional Presentations

Report Preparation Savvy Crystal Report Writing

General Office Skills Customer Microsoft Office Suite

ADP EeTime Payroll Service Cobol Coding

System and Scheduling Lawson

Reportsmith Paychex Payroll Kronos Time System

System and

Report Writer

Professional Experience

Payroll Manager

kidspeace corp. 9/2012 – Current

Managed team of 2 Payroll Analyst.

Maintain controls and access rights for all systems utilized by payroll

Developed work plans and provided status reports of assigned projects

Selected, implemented and managed the utilization of EeTime clock system covering 5 states and various

locations.

Managed successful processing of the in house bi weekly payroll for 2000 non union employees in addition to

managing all garnishment, direct deposits, accruals and deductions.

Created and implemented company policies and accounting controls.

Produced internal and external cash analysis report for the CFO prior to payroll submission .

Provided various reports to the State as well as managing all tax deposits, quarterly and annual payroll tax returns

produced by the third party payroll company.

Worked with mangers to ensure the payroll information provide is up to date and accurate.

Manager/Implementation specialist

Action data service 10/ 2011 – 9/2012

Responsible for properly setting up and balancing various Minicipalities payrolls and pensions ranging from

$100,000 to $2,000,000.

Balance employee wages, taxes and deductions in addition to setting up GL interfaces.

Assist the General Manager in running the day to day operation (system programing, answering high level client

questions).

Page 1

Charles Howard

8462 Putnam Court Breinigsville, PA 18031 908-***-**** ************@*******.***

Responsible for resolving any technical or payroll related problems.

Implementation specialist

advance data source 2/2008 5/2011

Trained various mid size payrolls ranging from $100,000 to $500,000 such as Empirian Properties, Esquire

Group, on utilizing the many different solutions within the Millennium Software.

Responsible for properly setting up and balancing employee wages, taxes and deductions in addition to setting up

GL interfaces.

Installed and tested the Millennium software utilizing the various systems (i.e. SQL, Windows 32 and 64 bit

systems).

Responsible for resolving any technical or payroll related problems

Payroll Manager

institute of applied human dynamics 7/2004 – 2/2008

Managed team of 3 Payroll Analyst.

Maintain controls and access rights for all systems utilized by payroll and HR

Developed work plans and provided status reports of assigned projects

Selected, implemented and managed the utilization of Kronos Workforce Time clock system for 23 locations that

resulted in resulted in an annual saving of over $50,000.

Managed successful processing of the bi weekly payroll for 700+ union and non union employees in addition to

managing all garnishment, direct deposits, accruals and deductions.

Created and implemented company policies and accounting controls resulting in the reduction of Department of

Labor fines from $60,000 to $0.

Produced internal and external cash analysis report for the CFO prior to payroll submission .

Provided various reports to the State as well as validating tax deposits, quarterly and annual payroll tax returns

produced by the third party payroll company.

Worked with mangers to ensure the payroll information provide is up to date and accurate

Senior account executive

paychex inc. 3/2001 – 7/2004

Trained various mid size clients with payrolls ranging from $1,000 to $1,000,000 payrolls on utilizing the

many different solutions within the Paychex Preview Software.

Responsible for properly setting up and balancing employee wages, taxes and deductions in addition to

setting up GL interfaces.

Responsible for installing and testing the Paychex Preview software utilizing the various systems (i.e. SQL,

Windows 16 and 32 bit systems).

Responsible for resolving any technical or payroll related problems.

ADMINISTRATIVE SERVICE REPRESENTATIVE

PAYCHEX INC. 2/2000 – 3/2001

Project manager during the implementation and setup of clients on Paychex Administrative Services.

Review clients current HR policies and procedures once the evaluation was completed instructed clients on

how to institute improvements within the department.

Trained clients and their employees on OSHA and HR related topics (i.e. ergonomics, how to properly

terminate an employee).

Page 2

Charles Howard

8462 Putnam Court Breinigsville, PA 18031 908-***-**** ************@*******.***

Assist clients with open enrollment for 401k and Section 125.

SUPERVISOR

PAYCHEX INC. 6/1998 – 2/2000

Supervised 6 to 8 payroll specialist.

Provided a conducive environment where each payroll specialist would be able to maintain their client base

of 200 to 250 payroll clients by setting achievable goals for each specialist in addition to resolving any internal or

external customer complaints.

Developed weekly training plans to ensure each payroll specialist is up to date on any payroll regulation

changes.

Provided training to ensure my groups of payroll specialist are proficient in doing amended returns if needed

when correcting Federal, State and Local tax returns.

SENIOR PAYROLL SPECIALIST

PAYCHEX INC. 4/1995 – 6/1998

Provided Customer Service for call in client base of 200 to 300 payroll clients.

Researched and resolved any issues related to payroll errors, tax payments in addition to amending tax

returns is needed.

Provided Customer Service foKr any client enrolled in the Paychex Worker Comp.

Employment History

Kidspeace corp – Schnecksville, PA

Payroll Manager, 9/2012 to Current

Action data service – Fairfield, NJ

Manager/Implementation Specialist, 10/2011 to Current

advance data source – Hackensack, NJ

Implementation Specialist, 2/2008 to 9/2012

Institute of applied human dynamics – Bronx, NY

Payroll Manager, 7/2004 to 2/2008

Paychex, Inc – Woodcliff Lake, NJ Piscataway, NJ

Senior Account Executive, 3/2001 to 7/2004

Paychex Administrative Services Rep, 2/2000 to 3/2001

Payroll Supervisor, 6/1998 to 2/2000

Senior Payroll Specialist, 4/1995 to 6/1998

Training

Devry university – new brunswick, nj

Computer Science Courses

Empire techical school

Page 3

Charles Howard

8462 Putnam Court Breinigsville, PA 18031 908-***-**** ************@*******.***

Certificate in Computer Programming

passaic county community college

Certificate in AS400 Programming

Page 4

Contact this candidate