Customer Service Management

LUISITO M. DUMANA

#***-* ****-**** ***** *******@*****.***

STA ANA, PAMPANGA PHILIPINES 094*-*******

LOGISTICS / WAREHOUSE MANAGER

MANUFACTURING / APPLIANCE INDUSTRY

●●●

Top producing, market oriented, management professional with proven leadership experience in

logistics planning, warehouse and inventory management, and process

development/implementation in the manufacturing set-up and specifically in the PACKAGING

and APPLIANCE industries. Unique combination of team leadership and highly developed

organizational skills. Proven track record in reorganizing, streamlining, and strengthening

logistical operations to maximize performance and profitability. Possess excellent interpersonal

skills and cross-functional team interactions to collaborate with various teams to identify and

remedy critical issues vital to mission success. Capable of supporting operations and

establishing/maintaining key relationships to support supply and demand for the packaging and

appliance products.

Additional areas of Expertise:

■ Combine leadership and management to maximize performance in production/

logistics/inventory planning and execution – quickly resolve issues that hinder progress

and create operational discord.

■ Highly articulate and effective communicator; work well with individuals on all level.

Recognized as resource person, problem solver and team leader.

■ Strong analysis, planning, organization, and consensus-building abilities with effective

problem resolution, negotiation, and relationship management skills that produce

verifiable results.

CAREER HIGHLIGHTS

● Provided projections for inbound and outbound freight expenses by month and quarter.

● Reduced distribution costs and enhance customer satisfaction.

● Achieved an accurate inventory management of stocks.

● Initiated transportation analysis and savings/cost opportunity analysis and the

implementation and management of cost analysis measures. Plan and monitor budgets.

● Led a training team who trains and develops personnel on all aspect of logistics for

efficiency and compliance.

● Achieved the reduction expenses by assuring proper cost controls are in place and

functioned properly.

KEY AREAS OF EXPERTISE

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● Logistics Planning ● Cost Containment ● Supply Management

● Contract Negotiation ● Competitive Analysis ● Strategic Planning/Execution

● Process Engineering ● Team Performance ● Excellent Report Making

Luisito M. Dumana

PROFESSIONAL EXPERIENCE

Rhine Marketing Corporation – Guadalupe Nuevo, Makati City

LOGISTICS & OPERATIONS MANAGER Oct 2013 – May 2014

Job Description

Oversee the entire operations and ensure the implementation and conformance of employees to

Company rules and regulations as well as to establish Quality Management System.

1. Manage and direct the following processes and activities:

a. Inventory Monitoring

b. Inbound/Outbound Transaction Processing

c. Planning and Scheduling

d. Warehousing

e. Motorpooling

f. Variance Analysis

g. Cycle Time Analysis

2. Prepare, monitor and evaluate the budget and expenses of the department.

3. Initiate cost-saving projects of the department.

4. Monitor and evaluate FIFO management, days on hand inventory, loading and unloading

time of deliveries, forecast deliveries and variances.

5. Ensure the proper storage, handling, issuance, withdrawal and all material movement of

packaging materials, finished goods, consumables, spare parts and others.

6. Ensure the smooth flow of processes and efficient coordination with other departments.

7. Monitor and evaluate daily and monthly inventory reports of finished goods, spare parts,

consumables and others.

8. Prepare and review necessary reports required by the management.

9. Monitor and evaluate the timeliness and accuracy of reports.

10. Ensure policy compliance of subordinates.

11. Sign and approve departmental documents.

12. Perform other management mandated function.

American Home Appliance Marketing Corp. – Del Monte, Quezon City

LOGISTICS MANAGER Feb 2008 – Oct 2013

Job Description

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Plan, direct, and coordinate purchasing, warehousing, distribution, forecasting and customer

service. Manage warehouse & logistics personnel, logistics systems and direct daily operation.

• Responsible for coordinating the storage, transportation and delivery of goods.

• Developing business by optimizing operational costs, analyzing logistical problems and

producing new solutions.

• Responsible for analyzing operational design, product development, performance

reporting and resolving accuracy discrepancies.

• Evaluate situations (e.g. rush orders, special delivery, bulk stock transfers, etc.) for the

purpose of taking appropriate action and/or directing to appropriate personnel for

resolution.

• Direct the planning, organization and management for the loading/unloading of

inbound/outbound shipments.

• Manage inventory quality and accuracy assurance program.

• Liaising with other organizations, actively seeking areas in which costs can be shared and

reduced or performance can be improved through cooperation.

• Manage productivity of warehouse & delivery personnel to ensure maximum utilization

at the lowest cost.

• Provide an effective delivery and property management process that minimizes delays

and budget overruns.

• Create policies and procedures for logistics activities.

• Conduct monthly evaluation of department performance and implement strategies to

improve efficiency in the delivery of services.

• Manage and ensure that equipment is in adequate supply and performing to standard.

• Manage and provide effective maintenance program to Company’s fleet as well as

repairable units extending its economical life when deemed cost effective.

• Obtaining competitive bids for all worn-out and used equipment, parts and scraps.

• Maintaining safety standards.

• Negotiating with the forwarding / trucking firm, contract price / rate and terms of

payment.

• Manage train and develop transportation associates (Trucking/Forwarding) as regards to

our operational design.

• Check, review and approve billings of the forwarder / trucking firms before submitting to

accounting department for processing of payment.

• Managing departmental budget.

• Approve liquidation report submitted by the warehouse and logistics personnel.

• Check, review and approve “Expenses Report” submitted by the logistics assistant prior

to its replenishment.

• Approve “Purchase Order” for fuel intended to all the corporate vehicles whenever fleet-

card budget has exhausted.

• Motivate employees to perform assigned duties in the most professional and efficient

manner to meet standards as set forth by management.

• Provide direction and training for the purpose of ensuring department objectives are

achieved.

• Promote a positive work environment.

• Continually mentor employees to provide highest quality work possible.

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QC Styropackaging Corporation – 1200 EDSA, Munoz, Quezon City

ISO – 9001:2000

WAREHOUSE & DELIVERY FOREMAN August 2006 – May 2007

Job Description

Organize the safe and efficient storage and distribution of goods, and to ensure that orders are

satisfied correctly

• Manage the daily operation of the department handled.

• Monitor the quality, quantity, cost and efficiency of the movement and storage of goods.

• Organizing shipments

• Developing and confirming schedules.

• Coordinating and controlling the order cycle and associated information systems.

• Coordinating drivers, vehicles, loads & journeys.

• Analyzing data to monitor performance and plan improvements and demand.

• Allocating and managing staff resources according to changing needs.

• Liaising and negotiating with customers and suppliers.

• Conducting monthly evaluation of department performance and recommend strategies to

improve efficiency in the delivery of services.

• Determine manpower needs of the warehouse / delivery and evaluate personnel attitude

and performance.

• Ensure that delivery vehicles are in good running condition at all times and properly

maintained.

Kanepackage Philippine Incorporated – PEZA, Rosario, Cavite

ISO – 9001:2000

WAREHOUSE AND DELIVERY SUPERVISOR August 1999 –January 2006

Warehouse Management

• Randomly check all items via stock locator to ensure proper arrangement and storage (FIFO) is

being done.

• Monitor and assess excess stocks outside the storage area to determine their status prior to proper

disposition.

• Determine and continuously evaluate the storage area to determine the warehouse space needed.

• Oversee the maintenance of cleanliness and orderliness in the warehouse at all times.

• Ensure clearing functions are done properly.

Asset Management and Control

• Ensure that all orders are properly acknowledge at once and served within the prescribed

acceptable time limit.

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• Keep track of the checking and preparation of merchandise for and from inter-branch

transfer.

• Attend immediately to problems regarding functions of warehouse equipments to avoid

delay in operation.

• Assess and review all monthly reports submitted.

• Oversee the periodic/annual inventory taking following the procedures and guidelines

adhered by the company.

People Management

• Monitor effectively the coverage of the work stations at all times via

work schedule to ensure efficient customer service at all times.

• Implement proper orientation, coaching and training warehouse

personnel for their continuous growth and development.

• Effectively implement CR&R to avoid administrative problems.

• Maintain discipline and uplifts morale of personnel being managed.

• Conduct monthly/weekly assemblies to discuss pertinent matters.

JOZAL – JRZ Incorporated – Recto, Manila

WAREHOUSE IN CHARGE June 1994 – July 1999

• Responsible in purchasing and warehousing of local and imported items

• Prepare purchase orders, receiving reports, batch monitoring and delivery receipts

• Responsible for safety stocks and economic order quantity of all times.

• Management of monthly / weekly inventory taking.

SEMINARS ATTENDED

• Assertiveness Training For Managers & Supervisors – July 11to 14, 2007

Executive Development Academy

• Negotiation And Decision Making Strategies – July 18 to 21, 2007

Executive Development Academy

• Fleet And Transport Management – August 7 & 8, 2007

Core Logistics Development Inc.

EDUCATION

Bachelor of Science in Mathematics ●Far Eastern University Recto, Manila, Philippines ●1994

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