Customer Service Sales

Tata Kromah

Houston, TX 832-***-****

***********@*****.***

C ustomer Service Representative

S umma ry

A word processing receptionist, utilizing advanced computer knowledge, client

relations,

business experience and organizational abilities with 10 years customer service,

office clerical,

receptionist and sales experience. Processed large commercial deposits while

p roviding personal assistance to customers. Skilled at motivating and t raining

others and exceeding sales goals.

Qualifications Summary

Hardware and Software:

CPU’s, Motherboards, Hard Drives, Memory, Video Cards, Sound Cards, Connectivity Devices.

DVD/CD ROM Drives, Printers, Scanners, Modems and Wireless Connections.

Windows XP, Vista, 7, 8, Google Docs, 2000 & 2003 server, DHCP, DNS, etc.

Excellent Computer and Internet skills, Windows 8, Internet Explorer, Creative Suite.

Proficient use of Adobe Acrobat, MS Office 2003 - 2013 (Power Point, Word, Outlook, Excel).

Advanced QuickBooks Pro Accountant version.

Education

CompTIA A+ Certification Training, 2014

CompTIA Network+ Certification Training, 2014

Prairie View A&M University, Texas 2003- 2005

Mechanical Engineering, Mathematics and Political Science Majors.

Created PowerPoint presentations, Excel spreadsheets, MS Word in technical and academic

research writing in mathematics, literature, political science, mechanical engineering, statistics

and foreign languages (French and Spanish) courses.

Certifications

Microsoft Office 2013 certification 20014

Microsoft Windows 7 and 8 certification 20014

Texas Nurse Aide Health Care License 2009

IT Experience

Skilled in installation, repair and diagnosing issues of computer hardware, software and

peripherals.

Experienced in installation of applications, drivers and anti-virus software.

Knowledgeable installation of windows operating systems.

Trained in hardware, software and networking.

Tata Kromah

Writing Skills

Wrote copy for blog, presentations, research projects and mechanical engineering thesis.

Composed essays using APA or MLA format, proof read and edited all reference materials.

Researched and created blog articles, political science, medical and mathematics reports.

Formulated reports and chemical engineering materials and metallography research.

Technical Skills

Excellent computer skills, Windows 8.1, Internet proficient, Computer Programming in C++.

Microsoft Office 2013 including Excel, Power Point and Word.

Experienced use of instructional software including Adobe Acrobat.

Demonstrated 10 years client relations, marketing, clerical and data entry experience.

Excellent understanding of mathematics, engineering, and the sciences.

Marketing Skills

Promoted products and services for sales campaigns, marketing and initiated sales.

Implemented and exceeded in marketing, employee incentive programs and contests.

Fundraised by evaluating target markets and proposed marketing strategies.

Monitored and managed various client projects and guided vendors.

Oversaw research operation and coordinated photography development process.

Communication Skills

Provided guidance, served as representative, client relations liaison and negotiated conflict.

Established and improved client communications, maintained continual relationships

Coordinated and planned special volunteer events, conducted surveys and analyzed results.

Addressed customer inquiries, interpreted, delivered information, and proposed suggestions.

Supervised and trained clients and co-workers on desired curriculum.

Career Experience

MariagaCPA LLC, Houston, TX

Accounting Clerk I, 2013

Requested statements, verified, contacted and maintained financial reports for 98 clients.

Receptionist, greeted clients, operated multi phone lines, and performed office duties.

Balanced accounts, entered data, reconciled bank accounts, filed document in database.

Created balance sheet and profit and loss statements, prepared journal entry approval forms

for Federal Tax deadline.

Lowes Home Improvement, Houston, TX

Customer Service Assistant, 2012 - 2013

Posted to accounts, collected money, coordinated and reconciled deposits.

Client and organization focused, accomplished accounting and balanced accounts.

Assessed client needs, assisted with product information.

Increased sales, marketed, fundraisedand executed financial transactions.

Sava Senior Care, Houston, TX

Resident Care Specialist, 2010 - 2012

Assisted elderly and disabled and medical professionals in clinical facility.

Assimilated, gathered, entered data and evaluated and recorded in patients charts.

Listened, cared for and provided needs of residents adapting to new environment.

Maintained health care license, served as primary care giver, evaluated client health

depreciation.

Target, Cypress, TX

Guest Service Team Member, 2008-2009

Handled money, completed financial transactions using multiple functions.

Answered telephone and face-to-face inquiries, referred to appropriate channels.

Responded urgently and proactively, maintained client relationships.

Provided exceptional customer experience, used organizational tools and met company goals.

Wal-Mart, Cypress, TX

Customer Service Representative, 2004-2008

Client focused, applied procedures, trained clients and co-workers.

Displayed outstanding communication skills, answered product inquiries.

Fast paced environment, 40 to 50 customer transactions per hour, error free.

Provided customer support, acted as compassionate liaison between customers and

organization.

Prairie View A&M University, Prairie View, TX

Math Laboratory Assistant, 2003-2004

Monitored Math laboratory classes, user activity and ensured accountability.

Instructed students, reviewed submissions and implemented computer programs.

Configured and installed software, received recognition for service and excellence.

Performed invoicing and office duties, conducted performance analysis.

Volunteer Work

Hope World Wide, 1999– 2014

Canvassed, fundraised, trained, distributed informative medical health, wellness and safety

instructions to low income families in Phoenix and Houston areas.

Houston Food Bank Volunteer 2012 -2014

Served and given opportunity to make a difference. Feed the Homeless.

American Red Cross, 2009 – 2014

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