Customer Service Human Resources

ERIK SANDBECK

***** ******* ******

Kansas City, Missouri 64114

Cell: 913-***-****

************@*****.***

EDUCATION

The University of Kansas Lawrence, Kansas

Bachelor of Science in Business Management and Leadership May 2010

Concentrations: Human Resource Management and International Business

• Overall GPA: 3.57/4.0, Professional/Major GPA: 3.82/4.0

Academic Honors: Honor’s Roll Recipient (6 semesters); Delta Epsilon Iota Academic Honor Society-Nu

Epsilon Chapter (2009)

EXPERIENCE

Sirva, Inc. Covan World-Wide Moving Services/Allied Van Lines Shawnee, Kansas

Coleman American Moving Services International Associate May 2014-Present

• Maintained high level of customer service and quality in packing and moving for shippers

• Responded to requests from customers in a timely manner

The Home Depot Kansas City, Missouri

Associate/Supervisor March 2011-May 2014

• Awarded for all-star customer service in 2011

• Awarded three Homer Awards in one month for outstanding customer service

Cutco Corporation/Vector Marketing Company Mission, Kansas

Cutco Salesman/Representative May 2006–February 2007

• Sold $2,000 worth of cutlery on one appointment

• Demonstrated closing and sales skills by having enthusiasm in demonstrating the product

• Displayed interpersonal skills by helping other recruits get appointments and out into the field

• Demonstrated follow up skills by contacting the customer after having met with them

McDonald’s Overland Park, Kansas

Crew Member/Cashier October 2003-March 2006

• Provided quick and accurate customer service to demanding customers in a fast paced environment

LEADERSHIP

Kappa Sigma Fraternity Gamma-Omicron Chapter Lawrence, Kansas

Member November 2006–Present

• Volunteered for MOPS by tutoring their preschoolers and elected to guard for chapter events

The Society for Human Resource Management Lawrence, Kansas

Member August 2009 – October 2010

• Contributed to ideals of the organization by attending meetings to learn about Human Resources

The University of Kansas Marketing Club Lawrence, Kansas

Member August 2009-May 2010

• Developed knowledge about marketing through focus groups, guest speakers, events and networking

The Boy Scouts of America Lenexa, Kansas

Member of Troop 401 October 1999 – May 2004

• Inducted into the Tribe of Mic-O-Say as a Brave and served in a leadership capacity as the troop scribe

SKILLS

• Proficient in Microsoft Office including: Excel, PowerPoint, Word, and Access

• French and Spanish: Basic conversational

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