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Customer Service Quality Control

Location:
Mount Gilead, NC, 27306
Salary:
84000
Posted:
July 24, 2014

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Resume:

Kenneth L. Williams

**** ****** ****, *********, ** 28226

Home: 704-***-**** Cell: 704-***-****

***@***************.***

PROFESSIONAL SUMMARY

Professional Chemist with many years of experience in analytical chemistry and laboratory management in the paper

and textile industries. A successful track record of millions of dollars in company savings through problem solving and

deposit/contaminate analysis. Experience as a practicing chemist and managing chemical laboratories utilizing a wide

variety of instrumentation and techniques. Proven skills in teaching chemistry and math, and providing internal

corporate training. Working experience with statistical methods, ISO 9001 set-up and implementation, and South

Carolina DHEC Environmental Lab Certification.

Specific Activities

• Responsible for identifying paper mill process contaminates and recommend actions to eliminate the

contaminate for all Bowater mills. Contaminates included pitch deposits, coating deposits, latex, rust,

cellulose, lime mud, etc.

• Conducted pitch level monitoring and collaborated with production to correlate pitch outbreaks.

• Performed customer complaint analysis and provided recommendations for resolution of the problem

• Worked with vendor customer service representatives to monitor pitch levels and prepare product trials.

Experience with FTIR, IC, GC, UV-Vis, pH, TOC, BOD, Microscopy and wet methods.

Professional Experience

Club Z Tutoring (2005-current)

Science and math tutor

Private Tutor (1972-current)

Chemistry and Math

Central Academy at Lake Park (April 2011-June 2011)

High School Teacher, Chemistry, Physics, Geometry, Pre-Calculus and Advanced Math

Abitibi Bowater, Catawba, SC (1980-2010)

Senior Laboratory Manager (1988-2010)

• Provided chemical expertise to all Bowater manufacturing sites in the areas of quality and customer complaints

achieving significant cost savings and increased customer satisfaction

• Chosen by CEO to lead a companywide initiative to upgrade the Quality Support System (QSS) by directing 12

site representatives in performing needs assessment, design, and implementation of the QSS. As a result,

achieved improved efficiency, consistent practices, reduced redundancy, log sheets and moved to an

electronic database with full reporting capabilities. Conducted training of hourly employees to top executives

on QSS.

• Trained new and existing employees in chemistry, mathematics, confined space monitoring and chemical

hygiene in formal and on-the-job settings

• Respected as the final authority on all chemical analysis and safety activities for Abitibi Bowater

• Provided technical recommendations for paying customer claims

• Continued all previous chemical job responsibilities

Chemical Laboratory Supervisor (1982-1988)

• Managed six lab technicians in daily operations, scheduling, safety training, job training and new hire

orientation

• Developed, maintained and enforced all chemical lab Standard Operating Procedures (SOP) and the Chemical

Hygiene Plan, achieving high efficiency levels

• Assigned chemical testing of samples from the manufacturing process, supporting efficient production

• Conducted asbestos identification and abatement companywide following extensive state-certified training

(AHERA)

• Continued all previous chemical job responsibilities

Analytical Chemist (1980-1982)

• Promoted to Laboratory Supervisor with full lab management responsibilities

• Responsible for all aspects of Confined Space monitoring, including sourcing, ordering and maintaining

(calibration) equipment. Within the specific area of responsibility, remained incident free

• Analyzed customer paper complaints to determine cause of problem ultimately providing findings and

recommendations to Customer Service

• Organized lab for improved communication and efficiency

• Analyzed process contaminants improving product quality and reducing loss

• Solved a critical ph measurement issue by performing a needs assessment and recommending and

implementing corrective action to ensure accurate measurements

Additional Professional Experience

Collins & Aikman Corporation Department Head of Analytical & Textile Testing (1977-1980

Rohm & Hass Co. Quality Control Supervisor (1974-1977)

TECHNICAL SKILLS

• Deposit Analysis and Control -- Technical Association of Pulp & Paper Institute

• Coatings and Polymer Characterization – Kent State University

• Microscopy – Trained at McCrone Institute in Chicago

• Certified Asbestos Inspector - Identification of Asbestos and Abatement. AHERA training

• Analytical Instrumentation - FTIR Spectroscopy, Atomic Absorption Spectroscopy, Gas, Thin Layer

and Ion Chromatography

• Polymers - Coatings, Characterization and Microscopy of Polymers

• Analytical Organizations - Pittsburgh Analytical And Spectroscopy Conference, Technical Association

of Pulp and Paper Industry (TAPPI), American Association of Textile Chemists and Colonists (AATCC)

Quality Control Training

• Statistical Quality Improvement Techniques for the Paper Industry

• Statistical Methods for Improving Measurement Systems

• Experimental Design Techniques for Upgrading Production Processes

ISO 9000 Training

• ISO 9000 Operation

• Internal Auditing and Documentation

Management Development

• Management Skills and Supervisory Techniques

• Situational Leadership

• Time/Stress Management

• High Performance Organization

• Evaluating Value Added Processes

• Competency Based Learning and Behavioral Science

Office Automation Training

• Microsoft Word, Excel, PowerPoint and Access

• Lotus Notes

Textile and Paper

• Paper Fiber Identification and Paper Industry Deposit Analysis

• Textile and Tensile Testing

EDUCATION

Bachelor of Science Degree in Chemistry and Math, Physics Minor - Methodist University, Fayetteville, NC

Completed Various MBA Classes - Fayetteville State University, Fayetteville, NC



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