Customer Service Medical

Amber L Lawhead

*** ******* ******************* ***** 210-***-****

OBJECTIVE:

Seeking a position which will utilize my distinguished experience to

sustain professional growth within a Healthcare/Non Healthcare Information

Systems Organization.

PROFILE:

Motivated Professional- with excellent 20+ year work history within

multidisciplinary medical/non medical settings. Broad experience background

entails many aspects of computers, clinical, administrative and business

responsibilities.

Flexible and versatile- able to maintain composure under pressure and

thrive in deadline- driven environments requiring multitasking skills.

SKILLS

SUMMARY:

*Project Management *Report Preparation *Phlebotomy, ECG

*Computer Application Installation

*Customer Service *Written Correspondence *Medical Assisting

*Medical/Surgical Scheduling

*Front/Back Office Operations *Medical Insurance *Anesthesia

Technician *Helpdesk Computer Support

*Computers (Certifications) *Supervisory Skills *Computer

Application Implementation *Problem Solving Analyst

PROFESSIONAL

EXPERIENCE:

COMMUNICATION REPORTS/PRESENTATIONS/CLINICAL TECHNOLOGY:

> Conduct training to Physicians/Office staff and clinical hospital

staff for portal system and computerized order entry

> Mastered building users in various computer applications

(HCI,HPF,HPP,Emon,STAR)

> Rapidly learn and mastered EHR(EMR)computer programs-HEC,CPOE,

completion of EMR courses in hospital setting as well as Microsoft

Office/Excel/Spreadsheets

> Point of contact/ liason for IS (Information Systems)for new programs

to be installed/implemented/Upgraded

> Communicate the needs for special medical attention on an individual

basis to medical staff and patients using layman's terms to facilitate

understanding.

> Conduct all Pre-Surgical and Outpatient testing from numerous

departments throughout the hospital/clinical setting.

> Author professional correspondence to patients and staff.

> Prepare surgical patients for day of surgery, including direct

communication with all parties involved, ensuring full compliance with

hospital requirements and tight deadlines.

CUSTOMER SERVICE/PROBLEM SOLVING:

> Oversight of computer upgrade/implementations issues troubleshooting,

break/fix.

> Oversight of front/back-office operations while providing impeccable

customer service.

> Strong ability to assimilate abstract problems and find quick

resolutions.

> Recognized for numerous times for outstanding customer service.

> Accomplished the comprehensive grass-roots organization of a new

office into thriving medical practice.

> Cross market coverage call for Phoenix, Chicago, and San Antonio

markets-troubleshooting/break/fix help desk solving users computer

issues.

DETAIL MASTERY & ORGANIZATION:

> Manage multiple aspects of day-to-day operations throughout many

departments

> Organize and instruct various classes for users to understand how to

use various computer applications

> Finances: invoicing, insurance billing, budgeting

> Compliance with all healthcare facility, HMO and insurance

requirements

> Supervision of 4-5 employees within a medical practice

> Patient scheduling for offices and hospital procedures

COMPUTER UPGRADES WORK EXPERIENCE:

> Worked with customers to install the latest versions of the Horizon

Clinical product suite

> Customer education/issue resolution and identification during the

upgrades process

> Planned/conducted and direct the analysis of clinical/healthcare

business problems to be solved with clients via automated systems

and/or business processes.

> Responsible for designing, developing, modifying, and evaluating

programs, applications software, and/or services for clients.

> Recommended changes in software development, business processes,

maintenance, and/or system standards.

> Partnered with clients and/or business users to identify, evaluate,

and develop products, procedures and/or systems which are cost

effective and meet business needs.

ADDITIONAL KNOWLEDGE & SKILLS:- Knowledge from the perspective of an end-

user and/or system analyst of any of the following Horizon Clinical

products required-

> HPP

> HCA

> HCR

> HCI- Infrastructure

> CAF

> MS Office Suite

> SQL

> Database experience

> Experience training clinicians on software

> System-level software troubleshooting skills

> Excellent written and verbal communication skills including designing

and facilitating presentations to staff and hospital facility

> Worked Remote: Traveled 25% of the time

> Worked nights/weekends during Go-Live Events

WORK HISTORY:

* McKesson Corporation - JUNE 2012 to July 10th, 2014

Infrastructure Upgrades Clinical Analyst IC

* TEK Systems - April 2011 to June 2012

Independent Implementation Consultant (Contractor)

* Vanguard Health Systems (Baptist Health System)- April 2004 to April

2011

Information's Systems Applications Analyst

Pre-Surgical/Outpatient Testing Coordinator

* Paul Schroeder, MD -(Medford Oregon) - July 2002 to April 2004

Front/Back Office Supervisor- Surgical Scheduled

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate