Customer Service Representative
Resume:
Suzanne Pinneo
Currently Employed and seeking new opportunities.
Penn Yan, NY
********@*****.*** - 585-***-****
To secure a long term position utilizing my strong computer skills, problem solving skills, organization, and
customer service.
WORK EXPERIENCE
Sales Coordinator
Casella Waste Systems - Geneva, NY - July 2011 to Present
Responsibilities
Responsibilities include coordinating commercial sales work flow between the Customer Care Center,
Dispatch, Collections and Outside Sales Representatives. Also responsible for managing all sales reporting,
handling commercial inside sales, maintaining contract service agreement files, retention procedures and
providing support and assistance to outside sales representatives and management.
Accomplishments
In this position I have helped organize the office, change certain reporting activities and was a large part of
securing service agreement rates to the positive.
Skills Used
Organizational skills
Excel knowledge
Multi-tasking abilities
Customer Service
Ability to hit weekly measurable
Work well independently
Nutrition Site Assistant
Pro Action of Stueben & Yates County - Penn Yan, NY - October 2010 to December 2010
Where I helped make and pack food for the Home Delivered Meals and any special events held for the
community.
Work within Pro Action of Stueben & Yates County
Pro Action of Stueben & Yates County - Penn Yan, NY - July 2008 to December 2010
Job Skills Incubator Coordinator
Pro Action of Stueben & Yates County - Penn Yan, NY - November 2009 to October 2010
I designed a program that offers an educational and on the job training program to young adults in Yates
County. I had to coordinate with three different organizations, recruit clientele, and gave education classes on
various aspects of job skills in order to prepare clients to acquire a job.
Food Stamp Outreach Coordinator
Pro Action of Stueben & Yates County - July 2008 to November 2009
I promote the Food Sense program as well as help people apply for Food Stamps. Attend Community Events
and coordinate with other Community Services to make sure the clients are aware of any program they would
qualify for.
Customer Service Representative
Salzman Group, Inc - Victor, NY - November 2006 to December 2008
Dealt with high volume inbound calls for an internet online retail store for orders, miss-ships, returns and
refunds. In this role I balanced company policy while being an advocate for the customer.
Research Analyst, Freelance
Elite Sales Strategies, Inc - Fairport, NY - May 2007 to November 2007
I work at home scrubbing real estate web sites for information to export into excel spreadsheets to generate
a call list for a telemarketing division.
Tasting Room Assistant
Bully Hill Vineyards - Hammondsport, NY - September 2006 to November 2006
Customer service representative where I done tours within the winery and poured for wine tasting.
Research Analyst
Sales Strategies Group, Inc - Victor, NY - August 2001 to December 2005
Victor, NY #813-***-****
Research and mine real estate web sites for information to export into excel spreadsheets to generate a call
list for a telemarketing division.
Advise Director of Operations on all activities relating to market analysis and research departments. Managed
four people. Customer service representative, handled refunds based on company policy. Highly specialized
in outbound and inbound call logs and mandatory outgoing call portfolios. Cross-trained in every administrative
aspect from accounts payable to vendor communications.
EDUCATION
Child Development
Keuka College
February 1998 to June 1998
BA in Philosophy/Religion, Psychology
Northland College
1992 to 1996
ADDITIONAL INFORMATION
Skills: Excellent in Excel, WordPerfect, Word, and Outlook. People person, strong communication skills,
experience in public speaking,
Detail oriented, highly organized, excellent strategist, able to hit weekly measurable, work well independently
and within a team.
Contact this candidate