Manager Service
Resume:
GERRI WILKERSON
Huntersville, NC 28078
**************@***.***
Education
Hunter College School of Social Work New York, New York
Masters of Science, Social Work – January, 2010
Hunter College, New York, New York
Bachelor of Arts, Sociology – January, 2007
Morgan State University, Baltimore, Maryland
Bachelor of Arts, Elementary Education- September, 1995 – May, 1999
120 credits completed
Borough of Manhattan Community College, New York, New York
Associates Degree, Early Childhood Education – May, 1995
Professional Experience:
January, 2011 – November 1, 2013 Homeless Forensic Intensive Case Manager
F• E• G• S, New York, New York
• Provided direct services to severely mentally ill adults/children/adolescents and seniors
many with substance abuse histories who are in need of intensive supervision in the
community
• Maintain Program Compliance
• Provide leadership including direct supervision
• Develop short-term, individualized case management plan to secure appropriate
community linkages
• Facilitate linkages through direct escort and advocacy
• Provided crisis assistance in the community to all clients at various times of day at
various places
• Maintain contact with treatment providers and parole agents
October, 2006 – January, 2011 Supportive Case Manager
F• E• G• S, Brooklyn, New York
• Provided outreach, engagement, and assessment of clients’ level of functioning and
rehabilitation needs.
• Facilitated clients’ (adults/children and adolescence) community re-entry via service
planning, group work and individual counseling.
• Maintained accurate and up-to-date clinical documents
• Uses appropriate assessment and diagnostic procedures for determining and structuring
individual and group counseling services.
• Follows up individual and group counseling to monitor student progress
• Collaborated with schools, probation/parole and community agencies.
• Assisted with coordination of services in the school, in the home, and treatment programs
• Assisted parents, family members, and community agencies in understanding and helping
the client to succeed in the community.
• Followed all the laws, policies, procedures in agency and adhere to ethical standards of
the counseling profession.
October, 2001 – October, 2006 Transitional Support Counselor
F• E• G• S, New York, New York
• Provided services to a specialized client group (adults/children/adolescences
and seniors) with severe and persistent mentally illness and who had a history of
incarceration or were currently incarcerated
• Developed short-term treatment plans to facilitate delivery of services in the community
• Provided crisis intervention to clients
• Provided linkage to community services including clinical, residential, outpatient and
financial resources
• Monitored overall service delivery to clients to ensure continuity of care and advocate
with service providers, as needed.
• Made contact with clients at city jails, State Correctional Facilities, shelters, hospitals,
Parole and Probation sites and courtrooms
• Work in collaboration with Administrative Child Service and assisted mothers who
released from prison reunite and build relationships with their children.
• Completed psychosocial assessments with clients
October, 1997 – December, 1999 Senior Teacher/Assistant Director
Excel Childcare, Baltimore, Maryland
• Supervised and ensured the safety and well-being of the children at all times.
• Supervised Teacher and Teacher Aides
• Assisted in the daily operations of the center
• Created classroom curriculum and scheduled daily lesson plans
• Coordinated educational and recreational activities
Skills:
• Windows 2010 and XP; MS Office Suite
• Able to work independently with minimum supervision
• Excellent communication, organizational, analytical and planning skills
• Ability to multi-task and work well with others
• Strong case management, record documentation and charting skills
• Ability to network with community agencies
• Ability to define problems, collect data, establish facts and draw valid conclusions
• Ability to organize, prioritize and execute responsibilities in the face of conflicting
priorities or unexpected situation.
• Ability to respond to inquiries or complaints, including those sensitive and of confidential
nature.
Contact this candidate