Administrative Assistant Sales
Resume:
Barbara M. Herzog
* ***** ******* ***, ***** Paul, MN 55124
Cellular: 952-***-****
Email: ********@*******.***
Professional Profile:
An excellent office manager with over 20 years of experience in both
commercial and private sectors. Skilled in Microsoft Office suite with the
ability to quickly learn new applications. Independent self-starter with
experience in management of small to large scale business operations.
Supports administrative and clerical requirements in any office
environment. Schedules appointments and meetings, as well as coordinates
and organizes activities and functions as necessary for smooth operation of
the organization. Ensures excellent customer experience to represent the
company's best interests. Recruits and manages staff, negotiates with
suppliers, maintains contact databases, coordinates advertising,
memberships, and edits/publishes mailings and newsletters. Excellent time
management, organizational, and communication skills in an autonomous
environment.
Objective: To obtain a unique and challenging position combining
administrative, clerical, people and office management skills in service to
others.
Career Summary:
Jan 2007 - Jul 2014 Patient Access Service Specialist, Courage Kenny
Rehabilitation Institute
Responsible for greeting/ in-processing clients, processing copays/tracking
payments, verifying insurance status, scheduling appointments and making
schedule changes. Also managed telephone traffic, handled class
registrations and payments, designed letters, reports and spreadsheets,
solicited donations/gift cards for special events, performed other
miscellaneous duties as required.
Enhanced client trust by establishing strong relationships
Increased company awareness by community engagement
Increased company profits by streamlining new client evaluation process
Improved efficiency of client survey process in conjunction with IT
Department
2 Sep 2005 - Jun 2006 Administrative Assistant, Estimating Department,
M.A. Mortenson Company
Provided phone/email/fax support, updated the contractor database,
scanned/downloaded/printed drawings and specifications, filed and cataloged
completed projects, copied various documents and drawings, and managed
department mail.
Created more efficient filing processes to better support company
estimators
2 Jan 2002 - Jun 2005 Administrative Assistant, Academic Counseling
Department, Cardinal Stritch University
Provided student/faculty support via phone/email, processed student
Drop/Add forms and faculty grade reports, generated course calendars and
faculty course packets, tracked/ordered office supplies, performed
miscellaneous duties as needed.
Designed new system for tracking office supplies, reducing waste and excess
Identified changes in supplier relationships leading to cost savings
Reduced costs associated with system down time through proactive efforts
with IT department
3 Aug 1991 - May 1994 Owner/Manager, PosTel Express
Managed daily operations of a postal contract services business.
Negotiated contracts with shippers/suppliers, hired employees, managed
retail product lines and mailing supplies, wrapped/mailed/shipped mail and
packages.
Increased customer satisfaction by providing service exceeding expectations
Increased company awareness by establishing partnerships with nearby
establishments
1
2 Leadership and Community Service Employment
Jan 2001 - Apr 2012 Part time Chapter Registrar, American Guild of
Organists (Twin Cities Chapter)
Processed yearly membership renewals, updated member database.
Increased annual membership to over 400 members through dedicated
recruiting and retention efforts
3 Aug 1989 - Jun 2011 Independent Business Administrator, American
4 Guild of Organists (Twin Cities Chapter)
Edited/published monthly newsletter and yearly membership directory,
maintained/updated the membership database, solicited advertisers,
performed direct mailing services, screened, directed and answered calls
regarding organ sales/purchases and membership inquiries.
Published/edited over 264 newsletters and brochures during tenure
Increased the Guild's operating funds by increasing advertising rates
Updated the appearance of the newsletter by modernizing fonts and layout
1 St. Louis Bach Society, Executive Director,(St. Louis, Missouri)
Designed concert programs, solicited program advertising, scheduled
soloists/guest artists and arranged guest housing, maintained the
membership mailing list, assisted in concert ticket sales, performed
mailing services, screened, directed and answered calls regarding
membership and advertising.
Increased awareness of the society through personal visits to advertisers
and community leaders
5 Computer Programs Skills: Microsoft Office, Microsoft Publisher, AS400,
Jenzabar, Citrix, Oracle, Outlook, Outlook Express, Lotus Notes, McKesson
Health IT Applications
Education: Drake University, Des Moines, Iowa (B.A. - Music Education)
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