Human Resources High School
Resume:
Ashley Washington
**** ******* **, *******, ** **033
**********@*****.***
Performance Well organized candidate with attention to detail. Proven leadership strengths and
Summary ability to manage multiple responsibilities in a fast paced environment.
Excellent Organizational Skills
•
Professional Skills Telephone Answering, 12 Line System
•
1. Strong Customer
1. Word Processing and Typing
Relations Skills
2. 10 Key Calculator
2. Computer Proficiency
3. Filing
3. Data Entry
4. 55 WPM
4. Training & Development
5. Billing
5. Recruitment
6. Personal Tax Returns
6. Employment Contracts
7. Corporate Tax Returns
7. Employee Manuals
8. Excel
8. Payroll Processing
9. Word
9. Timekeeping
10. Outlook
10. Compliance
11. QuickBooks
11. Nexidia
12. Turbo Tax
12. PeopleSoft
13. ProSeries
13. Drake
14. Accounts Payable/Receivable
14. Crosslink
Experience Account Specialist
December 2013
National Benefits Services, Houston, Texas
current
Prepare and maintain employment records related to events such as hiring,
termination, leaves, transfers, or promotions, using human resources
management system software. Interpret and explain human resources policies,
procedures, laws, standards, or regulations. Hire employees and process hiring
related paperwork. Inform job applicants of details such as duties and
responsibilities, compensation, benefits, schedules, working conditions, or
promotion opportunities. Operate computers programmed with accounting
software to record, store, and analyze information. Check figures, postings,
and documents for correct entry, mathematical accuracy, and proper codes.
Classify, record, and summarize numerical and financial data to compile and
keep financial records, using journals, ledgers, and computers. Debit, credit,
and total accounts on computer spreadsheets and databases, using specialized
accounting software. Operate 10 key calculators, typewriters, and copy
machines to perform calculations and produce documents. Compile statistical,
financial, accounting or auditing reports and tables pertaining to such matters
as cash receipts, expenditures, accounts payable and receivable, and profits and
losses. Code documents according to company procedures. Reconcile or note
and report discrepancies found in records.
March 2012
Voice Analyst Coach
December 2013
United Recovery Systems, Houston, Texas
Used queries, digital voice media, and video telecommunications equipment;
audit and evaluate production efforts for all agency locations. Monitored,
trained, and coached employees on the different regulatory requirements, client
specifics, and agency policies. Queried data for agency performance reporting.
Summarized and disseminated evaluation findings to upper management.
Assessed and maintained agent team lists to establish coaching schedules.
November 2010
Personal Banker II
April 2012
First Convenience Bank, Houston, Texas
As a personal banker processed deposits and pay out funds in accordance with
the bank procedures, receive cash and checks for deposit, verify amounts, and
look for proper check endorsements, enter transactions into computer and issue
customer receipts, prepare and sell money orders, cashier’s checks, bank to
bank wires, savings bonds, travelers’ checks and certificates of deposit,
process western union wires and cash advances, cross sell bank services and
products, assist customers with any account related questions, and was held
accountable for a monthly new account production goal assigned by upper
management
January 2008
April 2013
Office Manager (Seasonal)
Instant Tax Service, Houston, Texas
Managed retail tax operations and supervised approximately six to twelve full
time/part time employees. Overseen hiring process for three stores, compiled
new hire documents, and also trained 16 new employees. Developed
relationships with clients and staff while managing all aspects of the retail
store and complied with all rules, regulations, policies and procedures set forth
in the employee handbook. Also prepared and reviewed returns.
May 2005
Education Diploma
George Bush High School, Richmond, Texas
Furnished on request.
References
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