Customer Service Sales

Anthony Ortiz

**** **** ****** **** *** #****

Las Vegas, NV 89119

Cell Phone 702-***-****

Alternet Phone 702-***-****

E-Mail *******************@*****.***

LEADERSHIP EXCELLENCE

Analytical, seasoned, and high performing operations leader with an impressive and well-documented track record of

accomplishments, expertise, and success in leading cross-functional teams and delivering goals. Dynamic, decisive,

and operationally focused management style combined with the ability to lead by example in motivating top-

performing and efficient teams focused on achieving objectives in a collaborative and collegial work environment. An

effective communicator and leader with excellent analytical and problem solving skills and enhanced decision-making

capabilities.

Areas of Expertise

G overnment SECURITY C LEARANCE - Customer Service - Data & Trend Analysis

- C ONFLICT R ESOLUTION - Root Cause Analysis - Process Improvement - Sales Client Relations

& R etention

Professional Experience

SECURITY OFFICER- St. Mortiz, Las Vegas, NV- 2013 to Present

Loss Prevention at High-End Jewelry Stores

• Effective communication with sales representatives to ensure all products are accounted for.

• Keeping count of the flow of traffic moving inside the store. Which include how many groups and how many

people per group.

• Record produced placement before, during and end of shifts.

• Vigilant eye on any unusual behavior of customers and sales associates.

HEAD CASHIER – Dunkin’ Donuts, Las Vegas, NV – 2012 to 2013

• Excellent customer service and retention. Keeping and creating daily customers.

• Leading group to have superior time and service.

• Kept track of timing of donuts while being baked.

• Tracked temperature of goods stored in refrigerator.

• Cleaned dining area after customers, bathrooms and baking area.

SIGNAL SUPPORT SPECIALIST - HHT 221-CAV PFC E-3 Army National Guard, Las Vegas, NV – 2011 to

Present

Manage the satellite communications systems. Provide trouble shooting techniques and conduct equipment inspections

to ensure standard compliance.

• Supervision, install, maintenance, and troubleshooting Signal Support Systems (i.e. radios, satellites,

telecommunications, internet routers, & servers)

• Provide technical assistance and unit level training for communication and user owned operated Signal

equipment.

• Telecommunications, having knowledge of transmission, broadcasting, switching, control, and operation of

telecommunications systems.

• Administration and Management, enforcing business and management principles (i.e. strategic planning,

resource allocation, leadership, production methods, with coordination of people and resources).

• Monitor emergency frequencies to detect distress calls and respond by dispatching emergency equipment.

• Communicate with receiving operators in order to exchange transmission instructions.

HEAD CASHIER – Carls Jr. Las Vegas, NV – 2011

• Excellent customer service and retention. Keeping and creating daily customers.

• Leading group to have superior time and service.

• Cleaned dining area after customers, bathrooms and cooking area.

• Track temperature of food outside of refrigerator.

References

1. Matthew Egan 925-***-****

2. Alberto Gonzalez 702-***-****

3. Roland Wong 702-***-****

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