Customer Service Representative

Gwana S. Scales

**** *. ******* ***. *****, OK **106 918-***-**** *******@*****.***

Objective

"Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to

company success."

Education

• Tulsa Works of Goodwill Industries Tulsa, OK

• 2011 – 2011

• Call Center Training

• Certificate of Completion

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• Tulsa Community College Tulsa, OK

• 2004 – 2006

• Business Administration

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• Tulsa Works of Goodwill Industries Tulsa, OK

• 2002 – 2002

• Customer Service Training and Office Skills Training

• Certificate of Completion

Experience

July 2012 – Nov. 2012

Manager Lil Caesars Tulsa, OK

• Provided Customer Service

• Cashier

• Food prep, Cooking, Order taking

• Waste, Labor and Product Control

• Bank Deposits

• Open and Close

• Responsible for training and supervising team

Oct 2011 – Jan 2012

Manager Lil Caesars Tulsa, OK

• Provided Customer Service

• Cashier

• Food prep, Cooking, Order taking

• Waste, Labor and Product Control

• Bank Deposits

• Open and Close

• Responsible for training and supervising team

July 2010 – August 2010

Customer Service Rep Telvista, Inc. Dallas, TX

• Provided customer service via phone.

• Processed work orders.

• Data Entry.

• Resolved customer issues.

Nov. 2009 – Dec. 2009

Driver Helper UPS Tulsa, OK

• Sorted packages.

• Delivered packages.

• Provided customer service.

• Load and unloaded truck.

• Obtained monies, receipts and signatures.

Feb. 2008 – April 2008

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Customer Service Rep MicahTek, Inc. Broken Arrow, OK

• Phone Operator.

• Took product orders.

• Provided customer service.

• Captured record details.

June 2006 – March 2008

Office Assistant Hope Brown Childcare Tulsa, OK

• Answered the phone.

• Scheduled appointments.

• Clocked clients in and out daily.

• Performed various light office duties.

Skills

• Typing (51wpm), Microsoft Office(Word, Excel, Access, PowerPoint), Communication skills,

Data Entry, Phone Operator, Cashier(register, checks, debit/credit cards, money handling),

Office(Fax, Copier), Maintain clean and orderly work area.

• Active listening skills, Seasoned in conflict resolution, Team Player, Customer Service Exp.,

Telecommunication skills, Opening/Closing Procedures

• Greeted customers upon entrance and handled all cash and credit transactions.

• Assisted customers over the phone regarding store operations, product, promotions and orders.

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