Training Sales

*******@*****.***

Lawrence Hiner, IV 916-***-****

Summary

Lawrence is a proven, competent expert in training delivery, consulting, and instructional

design. After 8 years of sales, customer service, and leadership development training

with Verizon Wireless, he began consulting through his own company, Workforce

Equanimity, LLC. He currently consults with businesses to develop learning

organizations from the individual class level to system-wide strategic architecture.

*** On LinkedIn: www.linkedin.com/in/lawrencehiner/ ***

Experience

Partner & Training Consultant at Workforce Equanimity, LLC

August 2012 - Present (2 years)

Workforce Equanimity offers a suite of offerings to address change management and

organizational learning customization for business.

Instructional design

• Training materials development

• Marketing development

• Contract negotiation

• Independent Training Consultant for:

Covered California Service Center via Maximus, Inc. (August 2013-June 2014)

• New Employee Training delivery in call center environment

• Training materials instructional design and editing for revision

• Training program consulting

• Trainer skills development (T3 - Train the Trainer)

Training Supervisor at Verizon Wireless (Retail Stores)

March 2011 - February 2012 (1 year)

• Responsible for change management training programs for 1400 retail employees in

• California, Nevada, and Hawaii (with some programs reaching thousands more across the U.S.)

• Supervised a team of 11 field trainers stationed in cities around central California and Hawaii and supported a retail consumer channel of 1400 employees (including customer facing reps, management and support staff).

• Conducted 90% virtual meetings with staff for regular updates and employee development.

• Project management for launch of significant culture shift trainings.

• Created training programs to address skills gaps between marketing and the employee base (including positioning product offers and leveraging live marketing events).

• Reviewed and edited training materials from both internal and external sources.

Sr. Sales Trainer at Verizon Wireless (Telesales)

October 2007 - March 2011 (3 years 6 months)

• Facilitated change management, new product, and computer systems training programs for 300 employees in a call center environment.

• Created cross-channel corporate communications for call center environment.

• Project lead for multi-lingual sales training program in an outsource call-center (Mandarin, Cantonese, Vietnamese, & Korean).

• Modified existing program to address multi-cultural concerns and subtle language differences.

• Created training programs to address skills gaps between marketing and the employee base (including positioning product offers and leveraging live marketing events).

• Created Video projects for quarterly kickoffs to amplify business targets with humor.

• Reviewed and edited training materials from both internal and vendor sources.

• Training Supervisor role for 9 months

Sales Trainer at Verizon Wireless (Retail Stores)

August 2005 - October 2007 (2 years 3 months)

• Facilitated change management, new product, and computer systems training programs for 1400 retail sales employees in California, Nevada, and Hawaii.

• Created cross-channel corporate communications for retail store environment.

• Project management for launch of Latino segment sales education program.

• Created training materials on an ad hoc basis to fill gaps in metric targets.

• Reviewed and edited training materials from both internal and external sources.

Skills & Expertise

Training

• Organizational Learning

• Training & Development

• Training Delivery – Instructor-led Training

• Webinars

• Train the Trainer

• Staff Training

• Corporate Initiative Training

• Employee Training

• Leadership Development

• Organizational Development

• Management Development

• Coaching

• Skills Assessment

• Employee Engagement

• Workshop Facilitation

• Sales Training

• Product Training

• Computer Systems Training:

• Point of Sale

• CRM

• Intranet

• SharePoint

Instructional Design

• Interaction Design

• Microsoft Word

• Microsoft Excel

• Microsoft PowerPoint

• Prezi

• Apple Keynote

• Adobe Acrobat

• CRM input and troubleshooting

• Needs Analysis

• Surveys

• Leadership Academy Administration

Video

• Video Editing

• Video Production

• Lighting

• Camera Operation

• Framing

• Adobe Premier

• Final Cut Pro X

Business

• Social Media

• Marketing Strategy

• Marketing Research

• Change Management

• Business Analysis

• Call Center

• Team Management

• Corporate Communication

• Healthcare (training)

Education

California State University-Sacramento

Bachelor of Arts, Communication Studies, Digital Video, 2002 - 2008

Volunteer Experience

Director of Operations: Human Trafficking Abolitionist Group

February 2012 – March 2013 (1 year 1 month)

Director of Marketing: ASTD (Amer. Soc. for Training & Development) Sacramento

January 2013 – March 2014 (1 year 3 months)

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