Customer Service Project Manager

Gwendolyn Hoendorf

**** ***** ****** ********, **** 45015

Phone: 330-***-****

*********@*****.***

Profile

Administrative support professional offering versatile office management skills

Strong planner and problem solver who readily adapts to change, works

independently and exceeds expectations. Able to juggle multiple priorities and

meet tight deadlines without compromising quality.

Key Skills

Office Office Management Spreadsheets/Reports Front Desk Reception

Skills: Records Management Event Management Executive Support

Microsoft Office Scheduling Travel Coordination

Administration Proofreading and editing

Experience

Medical Alliance Laser Company Trainer and Laser Operator, 1997 1999

Cincinnati, Ohio

Performed laser seminars for contracted doctors to educate them on specific laser use

and Medical Alliance policies.

Highlights:

Set up lasers in doctors’ offices for both medical and aesthetic treatment

Performed laser hair removal treatments

Recruited new doctors for contract with Medical Alliance

NCR/AT&T Corporation Cincinnati, Ohio Customer Support Secretary III,

1992 1995

Responsible for department invoices, word processing and customer support.

Highlights:

Collected past due maintenance invoices reducing receivables from 10% to 3% inside

four months

Coordinated United Way campaign

Led special projects in word processing

Met customer satisfaction goals for internal and external customers

Received outstanding achievement award, 1993

Received superior customer service award

Gwen Hoendorf – Page 1

Co op Employment

Emery Group Cincinnati, Ohio Personal Assistant for President,

1992 1992

Administrative office support for President.

Highlights:

Arranged travel

Maintained bookkeeping records

Conducted and documented property research for values and sales ability

Procter & Gamble Cincinnati, Ohio Administrative, Advertising & Sales,

1991 1991

Highlights:

Verified employee expense statements

Coordinated meetings

Word processing and transcription

Cincinnati Technical College Cincinnati, Ohio Clerical Assistant,

1990 1991

Highlights:

General administrative work

Word processing

Transcription

Switchboard

Education

Cincinnati Technical College Cincinnati, Ohio

Associates Degree, 1992

Highlights:

Dean’s List, each semester, 1989 1992

Volunteer Experience

Girl Scouts – Troop Project Manager,

Troop Outing Manager 2008

Present

Gwen Hoendorf – Page 2

Lodi Elementary School –

Classroom/Teacher Assistant

2005 Present

Gwen Hoendorf – Page 3

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