Customer Service Sales

Antoine D. Ward

281-***-**** ? ***** Tomball Parkway #326 ?Houston, TX 77070 ?

************@*****.***

Objective

To obtain a career position where my abilities, experience,

interpersonal skills, and educational goals may be applied to improve

and contribute to a company's success.

Key Qualifications and Licenses

. FINRA Series 6, Series 63, and Life Insurance Licenses

. Passionate about providing positive, professional, courteous, and

personalized service

. Proven ability to identify client needs and recommend them the best

products and services

. Dedicated to establishing and developing client relationships through

banking, investment, loans, and business needs

. Excel within highly competitive environments where leadership skills

are the key to success

. Proficient with Microsoft Office, computer hardware, and numerous

computer software

Employment History

Senior Licensed Bank Officer, JPMorgan Chase

June 10 - Present

. Built relationships with clients by recommending products and services to

meet their ever-changing need

. Delivered exceptional customer experience while helping the branch meet

sales objectives contributing to the success of the firm

. Proactively met with clients face to face and over the phone to discover

their financial needs and recommend products and help resolve complaints

. Partnered with specialists such as Loan Officers, Business Bankers, and

Financial Advisors, to ensure our clients get access to experts who can

help them with specialized financial needs

. Assisted management by forecasting next month sales goals, maintaining

branch compliance and safety, and developing colleagues while maintain a

positive work environment

Key Accomplishments

. Leading branch in overall sales and generated over 3.5 million in new

investment dollars this year

. On track to be Private Client Banker at the Cypress Station location

Retail Banker, Woodforest National Bank

April 07 - June 10

. Analyzed clients' needs and assist in the selection and opening of new

accounts, IRA's, certificates of deposit, debit cards and other bank

products

. Resolved customer service issues to assure customer satisfaction and

retention

. Leveraged in-depth product knowledge to assist the bank in meeting its

goals

. Balanced a cash drawer daily while staying within set policy guidelines

regarding overages and shortages

. Demonstrated ongoing commitment and a tireless work ethic complemented by

expert knowledge of credit/fraud-related situations

. Responsible for cash reconciliation for the entire branch

. Have an understanding in policies, procedures and bank regulations

pertaining to teller and new account transactions

. Assisted management team in the training of co-workers

Key Accomplishments

. Produced on average thirty accounts a month without advertisement, top

producer at location

. Hired as an entry-level banker; promoted within fourteen months due to

accuracy, skill, and initiative

. Designed spreadsheet that tracked acquisition and teller transaction

that assisted branch management with end of month profitability and

incentives.

Antoine D. Ward

.

281-***-**** ? 19401 Tomball Parkway #326 ?Houston, TX 77070 ?

************@*****.***

Operations Manager, American Multi Cinema Willowbrook 24

May 03 - March 07

. Managed individual theatre departments including Human Resources, Food

and Beverage, and Performance Scheduling

. Overseen and completed theatre administrative reports

. Reinforced guest and operational focus by using good communication skills

. Developed crew members through guidance and training to achieve

increasing levels of expertise that satisfy all AMC customer service

standards

. Reviewed financial numbers daily utilizing MIS reports as a management

tool to optimize financial results

. Pulled and counted cash from individual drawers, tracked over/short,

reconcile closeouts, prepare and double count banks, verified and prepared

deposits

Key Accomplishments

. Earned management position within fifteen months and provided direct

supervision to crew members

Education

Klein Forest High School, Houston,TX

Graduated 2004

4.2195 GPA, 75 out of 664

Lone Star College/University of Houston-Downtown

Online Classes, Currently Enrolled

Major: Computer Information Systems

References

Superior references are available on request.

Contact this candidate