Customer Service Representative

MICHELLE D. BRYANT

**** ******* ***** **** *******, Georgia 30101

Phone: 205-***-**** Email: ***************@*****.***

PROFILE SUMMARY

. Extensive training and knowledge in business management,

accounting, human resources, social services, banking,

interpersonal relations, and communications.

. Highly motivated with an ability to efficiently assess, plan,

organize, execute and work with people.

. Proficient in Microsoft Excel, Access, Word, and PowerPoint.

PROFESSIONAL EXPERIENCE

Financial Support Caseworker (Child Support Division)

February 2007-July 2014

Shelby County Department of Human Resources

Columbiana, Alabama

. Interview clients to determine child support service needs and perform

services as appropriate.

. Effectively and efficiently manage and maintain a caseload of

approximately 600 cases.

. Prepare court orders/spreadsheets for child support.

. Conduct applicable reviews and modifications of child support court

orders.

. Secure compliance with child support court orders through available

resources.

. Collect and distribute child support payments to families.

. Participate in court hearings to assist with necessary child support

proceedings.

. Correspond with clients, attorneys, court clerks, external

caseworkers, and judges.

. Responsible for exceeding yearly goals in the establishment of

paternity and orders for child support.

. Perform state-wide emergency welfare response in the event of natural

disasters.

. Perform numerous miscellaneous job related duties as required.

. Provide high level administrative support and perform all

administrative functions.

. Responsible for maintaining a high level of customer service and

professionalism when interacting with clients and performing daily

duties

Account/Customer Service Representative (Collections Department)

June 2006-February 2007

Compass Bank Birmingham,

Alabama

. Responsible for reducing the monthly number of charged off bankcard

accounts.

. Managed an established set of delinquent accounts.

. Provided administrative support.

. Made calls in an effort to get a promise to pay on delinquent

accounts.

. Used various tools to skip trace in attempt to locate customers.

. Created customer files which contain all information collected on

accounts.

. Analyzed/developed solutions in the best interest of both the customer

and the bank.

. Processed payments made by phone.

. Made future payment arrangements with customers.

. Maintained a high level of customer service when working with

customers.

Store Manager March 2006-

June 2006

Just Add Water Birmingham,

Alabama

. Ultimately responsible for ensuring that the store operated

efficiently and smoothly.

. Was responsible for maintaining a positive work environment for

associates and shopping environment for customers.

. Consistently trained and guided all associates.

. Oversaw performance of assistant managers and sales associates.

. Opened and closed store and made bank deposits.

. Purchased supplies needed for operations.

. Effectively dealt with employee and customer related problems.

. Served as a customer service representative/salesman.

. Responsible for completion of all administrative work.

. Recruited/interviewed/screened and hired new staff.

. Scheduled shifts for staff.

. Ensured that all daily tasks are completed by staff.

Assistant Store Manager September

2002 - October 2005

Rave Tuscaloosa,

Alabama

. Ultimately responsible for ensuring that the store operated

efficiently and smoothly

. Was responsible for maintaining a positive work environment for

associates and shopping environment for customers.

. Trained and guided new employees.

. Oversaw the performance of the sales associates.

. Performed evaluations on sales associates.

. Recruited/interviewed/screened and hired new employees.

. Scheduled shifts for staff.

. Effectively resolved customer and employee problems.

. Completed all administrative work.

. Oversaw the Processing and visual merchandising of new shipments.

. Opened and closed the store.

. Was responsible for reconciling registers and making bank deposits.

. Purchased supplies needed for day to day operations.

. Served as a customer service representative.

EDUCATION

Bachelor of Science in Commerce and Business Administration

December 2005

The University of Alabama

Tuscaloosa, Alabama

Major: Business Management

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