Customer Service Sales

Darlissa Hooks

**** ******** ** *** *****, NV *9117

***********@****.***( c. 702-***-****

Sales Profile

Financially Motivated ( Customer Care Relations ( Top Achiever

Dynamic, high-performance sales professional with a verifiable record of

achievement increasing customer satisfaction through offering a quality

product at a price that is fair for both the customer, and the business.

Customer service oriented with solid background sales techniques, extensive

customer relations and personal service. Capable of delivering top notch

service with a friendly smile while keeping in mind financial goals both

for myself and for my company. Desire to create long lasting relationships

and repeat business for guaranteed future success. Goal driven, reliable

and proven success in high stress environments.

CORE COMPETENCIES

FUN PERSONALITY Communication Skills Delivering standards

Building Strategic Negotiations Reliable

Relationships Decisive Leadership Quality Assurance

Consistency

Professional Experience

WILLIAM SONOMA INC.- LAS VEGAS, NV

SEPT. 2012-JAN. 2013

CUSTOMER SERVICE REPRESENTATIVE

o ANSWER INCOMING CALLS FOR VARIOUS CUSTOMER SERVICE NEEDS AND ASSIST IN

A TIMELY PROFESSIONAL MANNER

o SET UP REPLACEMENTS, PICK-UP ORDERS, ISSUED CREDITS/CHARGES WHEN

NECESSARY

HERTZ RENTAL CAR - LAS VEGAS, NV MAY 2012- AUGUST 2012

CUSTOMER SERVICE & SALES PROFESSIONAL

Create an lasting customer experience by providing a great product and

excellent customer service

Rented 50 vehicles per day, generated $50,000 additional revenue in only my

second month on the job (Top 5 sales performer of 45 CSR's), developed

repeat customers in short period of time through providing top notch

customer service.

o Dynamic performer, able to work any shift, flexible hours, overtime

when needed. Reliable, fun to be around, used my personality &

communication skills to enhance sales and revenue to the bottom line

Hilton Grand Vacations- Las Vegas, NV August 2010- May 2012

Vacation Advisor

No cold lead calling, finding new clients to attract them to our flagship

properties. Determined best fit for the customer based on asking a series

of questions to help place them with a property that best fits their

budget, desired amenities, and location.

o Consistent performer, creating sales through sales leads, able to

create a conversation with minimal instruction, follow up and create

leads.

ResortStay International - Las Vegas, NV November 2009 - July 2010

Sales Representative

Find potential customers and create sales leads through extensive

questioning and determining which vacation property would be best for

customer

o Consistently performed within top 5% of all sales representatives.

Consistently met weekly quotas for sales production.

Mezza Lounge & Grill. - Las Vegas, NV June

2007 - August 2009

Bus Person

Worked with server to provide great customer experience by way of

delivering quick service, clean and with a friendly attitude

o Answered phones, took reservations, greeted customers at the hostess

position, created daily drink specials

Educational Background

HIGH SCHOOL EDUCATION

Academy of Individualized Studies - Las Vegas, NV

High School Diploma

Professional References

Jeffery Robinson- Hertz Inc. Area Location Manager

Former Supervisor with Hertz Inc. 702-***-****

Reily Fairchild- Hertz Inc. VSA Manager

Former Manager with Hertz Inc. 775-***-****

Jake Vose- Hertz Inc. Service Manager

Former Manager with Hertz Inc. 702-***-****

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