Customer Service Representative
Resume:
Samuel Glen Archer ** -
*** ********** ****** *******,
Ontario M4X 1K5
***.********@*****.***
Bilingual: English/French
From December, 2012 to the present, I have taken advantage of the time by travelling back to the West Coast
several times to visit family and friends, as well as a trip to Australia last spring. Since my return, I have
become more involved with my choir, serving on its Board of Directors for six months, and this fall co-
chairing its Production Committee, which oversees and organizes our semi-annual concerts.
EMPLOYMENT QUALIFICATIONS
March 1998 – Dec. 2012 Citigroup (Citicards Canada)
MasterCard Division
5900 Hurontario Street
Mississauga, Ont. L5R 0B8
Position: Collections Agent
Responsibilities: - negotiated payment arrangements to prevent early-
and late-stage delinquency, while maintaining the
confidentiality of client account information, and
responding to clients’ concerns and complaints.
- analysed accounts, making recommendations to
assign those that qualify to outside (third-party)
agencies for collection or other legal action or,
alternatively, recommending those that qualify for
available in-house or outside debt-relief programmes.
- from October 2007, handled estate accounts,
arranging and recording payments from executors and
next-of-kin and collecting the necessary data to
follow up with legal proofs-of-claim.
- administered workflow of scanned documents using
our data imaging system for staff in Mississauga,
London and elsewhere.
- trained staff in the use of our various procedures,
operations and image-capturing systems, whether in
person, by phone or on-line.
Prior to my employment at Citigroup, I worked as night auditor/receptionist at several hotels in Toronto and Victoria, as
well as a junior-level clerk for the BC Provincial government. Additional details regarding specific positions are
available on request.
ACADEMIC AND PERSONAL QUALIFICATIONS
Post-secondary: Université Laval; Sainte-Foy, Québec
1994-1995 Certificate in French as a Second Language
Oral & Written Expression
Université Laval; Sainte-Foy, Québec
1994 Summer Immersion Program
French for non-Francophones
Université de Montréal; Montréal, Québec 1993
Summer Immersion Program
French for non-Francophones
University of Victoria; Victoria, BC
1985-1992 Diploma in the Humanities
Canadian and European History, English
INTERESTS AND VOLUNTEER/COMMUNITY INVOLVEMENT
1995 to present; Toronto: I have been involved (and continue to be involved) with a number of community-
based LGBTQ groups, such as Out and Out, the Rainbow Latin and Ballroom Dance Club of Toronto, and
Singing Out.
1985 to 1993; Victoria, BC: I was involved with a number of other groups (including one group which co-
hosted Victoria’s first series of LGBTQ social-issues conferences at the local University in 1986, 1987 and
1990, and another that organized the City’s first Pride event in 1991), as well as submitting articles to number
of regional and national LGBTQ publications.
Personal references available on request.
Contact this candidate