Customer Service Manager

***** *** ********* ***** *******, Louisiana *****•225-***-****•*****@*****.***

Jeffrey Anthony Boutwell

Objective

To obtain a position where my experience and knowledge can help a company or organization and I can grow

both financially and in stability.

E xperience

4/24/2006 to 6/24/2014

First Heritage Credit, L.L.C Gonzales, Louisiana

Senior District Manager

Directly supervised 8-11 branches and 85-100 employees. Trained other District Managers.

Increased receivables to a profit level while training and maintaining personnel to achieve these goals.

Exceeded Company budgets in profit and growth for 8 years in a row. I was instrumental in helping

develop several training documents and performed seminars for training.

Located new markets, locations and open new branches.

I received the President’s award for performance 8 years in a row; my district was the top or 2nd place

producing district for each year and had 90% of my branches in the top two tiers of the President’s

Club. I successfully trained several DM’s and managers.

Interacted with state regulatory agencies to insure compliance with both state and federal laws and

answered any concerns or questions.

I have been awarded several achievements of excellence.

I have my insurance and NMLS license to allow me to handle real estate lending.

10/1/2005 to 4/24/2006

Harrison Finance Company Baton Rouge, La.

Senior Manager

Trained, maintain and hired personnel.

Increased receivables to a profitable level.

Ensured customer service was at an optimum level.

9/1/2004 to 10/1/2005

Security Finance Corp. Millbrook, Alabama

Supervisor

Researched and located new markets and locations where new offices were opened.

Recruited, trained, hired and motivated personnel to increase receivables to an optimum level to

produce desired profit and results. Conducted and prepared training seminars for new and existing

employees. Directly supervised 7 to 9 offices and 25 to 40 employees.

2/1/2001 to 9/1/2004

The Moneytree LLC. Bainbridge, Ga

District Manager

Researched and located new markets and locations where new offices were opened.

Recruited, trained, hired personnel to increase receivables to an optimum level to produce the desired

results and profit.

Prepared, conducted and trained employees to conduct seminars for every level of employee.

Supervised 7 to 12 branches and 45-75 employees.

2/1/1999 to 2/1/2001 Stewart Finance Corp. Union Point, Ga

State Supervisor of Missouri, Illinois and Louisiana

Directly supervised 4 District Managers and responsible for 85-100 employees.

Responsible for training, hiring and policy changes and implementation.

Maintain branch profitability to achieve overall goals for the three states.

5/20/1986 to 2/1/1999 Security Finance Corp. Spartanburg, SC

Supervisor

Directly supervised 8 to 14 offices in South Carolina

Trained, prepared training seminars, hired personnel.

Directly supervised 40-70 employees.

Education

8/1/1985 to 2/1/1986

UNC @ Asheville Asheville, NC

None

Finance and Accounting

I have a credit insurance license and NMLS license to handle real estate lending.

I have attended numerous training seminars where I have received certificates of completion and achievement in

the following: Powerful Presentation Skills, How to give and receive criticism, How to supervise people,

Situational Leadership II Workshop and Mortgage Loan Originator & RMLA Course.

R eferences

Presented upon request.

Contact this candidate