Customer Service Manager

Jennel Lurry

Senior Executive Assistant

Kennesaw, GA

***********@*******.*** - 404-***-****

Many years experience in a fast-paced environment that requires a self-starter with effective administrative

and technical skills. Throughout my career at JP Morgan Chase I have worked in various departments

including Human Resources, Customer Service, Payment Processing, Accounting, and Internet Servicing. I

have excellent planning and organizational skills, including the ability to prioritize, manage multiple tasks and

meet deadlines. I have worked with all levels of executives. With this experience I can provide administrative

support in all areas of the daily business routine, while maintaining awareness of sensitive and confidential

information. I have the ability to work both independently and as a team player.

WORK EXPERIENCE

Senior Executive Assistant

AIG Advisor Group - Atlanta, GA - February 2011 to February 2013

Senior Executive Assistant, AIG Advisor Group, Atlanta, GA 30339 2/11 – 2/13

• Provided project management support to the President, Executive Vice President,

Senior Vice President and management team.

• Provide communication on behalf of the President and EVP.

• Review, research and redirect correspondence including drafting letters and other

documents.

• Anticipate workday needs and assure the day runs smoothly and on schedule.

• Prioritize and manage multiple projects simultaneously and follow through on issues

in a timely manner.

• Heavy calendar management for President and EVP requiring interaction with both

internal and external executives and assistants as well as consultants to coordinate a

variety of complex meetings.

• Coordinate and prepare for meetings including conference calls and teleconferencing

(corresponding with attendees, sending meeting invites, create and distribute agendas

as well as other reference material as needed. Order and set up conference rooms for

meetings, lunches and events).

• Gather information and prepare agendas and presentations for quarterly board

meetings.

• Code and submit all payment invoices.

• Trouble shoot technology and communication issues impacting the area.

• Type correspondence, respond to written and electronic correspondence.

• Order and maintain adequate office supplies.

• Answer and screen all incoming calls and direct to appropriate person promptly and

efficiently.

• Create and update Excel spreadsheets and Power Point presentations.

• Opened, read and distributed incoming mail as required.

• Managed the operation of the office-telephone, copiers and facsimile machines.

• Coordinate and updated managers contact information in Outlook.

• Coordinate, manage and complete travel arrangements in Concur. I have also used

other expense applications at AIG and JPMorgan Chase including SAP.

• Track and prepare expense reimbursement reports, maintain expense accounts and

reconcile credit card statements for three managers.

• Assist with special projects as assigned.

• Work closely with other assistants to help manage and drive the executive team.

Owner/Operations Manager

Ritas Italian Ice - Marietta, GA - August 2010 to August 2010

8/10

• As manager, I had the overall responsibility for directing the daily operations of the restaurant and ensuring

compliance with company standards in all areas of the operation. This also included production preparation,

customer relations, inventory, team management, recruitment, training and termination of team members.

Managed 8 to 16 employees daily. Made sure the highest quality of products and services were delivered to

each customer.

• Using Quickbooks, processed accounts payable, accounts receivable and recordkeeping.

Owner/Operations Manager

J & J Property Management - New Castle, DE - August 2001 to May 2007

Purchased, renovated and rented private housing and apartment buildings.

• Processed rental applications, terminations and attended court appearances as needed.

Conducted background checks on tenants, coordinated work schedules for contractors and communicated

with government agencies.

Senior Administrative Assistant

JP Morgan Chase Bank - Newark, DE - October 1987 to May 2007

Provided administrative support to Vice President of Operations and direct reports.

• Answered and screened incoming calls also reviewed and replied to emails. Scheduled and maintained Vice

President and directs calendars.

• Planned, attended, coordinated logistics for internal and external meetings and special events

including board meetings. Also set up conference rooms, refreshments and audio-visual

equipment. Ensured manager fulfilled business and personal meeting obligations.

• Coordinated travel arrangements for Vice President and direct reports (e.g., air, hotel,

ground transportation and restaurants). Prepared detailed itineraries and assured accuracy and timely delivery

of plans/tickets to travelers and processed expense reports for managers as needed.

• Coordinated office administrative functions including the preparation and processing of employee reviews,

budget tracking, maintain office supplies, process and paid invoices.

• Prepared, reviewed, and updated correspondence including letters, memorandums, reports,

presentations and frequently updated organizational charts.

• Process payroll for up to 225 employees bi-weekly, using the Chase payroll system.

• Maintained facility and office security, (i.e., repairs, upkeep of indoor and outdoor grounds).

• Coordinate and manage group coverage, (i.e., lunch hours and vacations for assistants).

• Ordered and maintained office supplies for department. Maintained department equipment such as fax

machines, copiers and printers.

• Assist with overflow, special projects and day-to-day tasks.

• Processed data entry during overtime.

EDUCATION

Pennsgrove High School in New Jersey

Salem Community College - Carneys Point, NJ

ADDITIONAL INFORMATION

Skills

• Strong analytical and organizational skills.

• Self starter, extremely organized and detailed oriented.

• Excellent interpersonal skills, phone manner, and office etiquette.

• Software: Microsoft Word, Excel, Powerpoint, Lotus Notes and Outlook.

Contact this candidate